We are looking for a detail-oriented Transport Coordinator to support and optimize last-mile delivery operations. This role focuses on driver coordination, performance monitoring, and ensuring service level targets are consistently achieved.
Key Responsibilities
- Manage driver pool and conduct daily follow-ups to ensure sufficient capacity
- Recruit and onboard new drivers, including app and SOP training
- Ensure timely pickups and dispatches within daily cut-off times
- Monitor delivery performance and ensure 92% same-day delivery (DLD SLA)
- Deploy backup drivers to clear operational backlogs across stations
- Conduct system audits and maintain Proof of Delivery (POD) quality
- Analyse complaints, perform root cause analysis, and implement improvements
- Monitor driver performance and provide regular feedback and training
- Oversee returns (BTDS) process and ensure timely resolution
- Handle arbitration cases and operational tickets
- Coordinate driver payroll submissions and follow up with finance
Requirements
- Experience in last-mile logistics / delivery operations
- Strong coordination and problem-solving skills
- Ability to manage multiple tasks in a fast-paced environment
- Good analytical skills and attention to detail
- Experience in driver management is a plus
Transport Coordinator (Mandarin Speaker) in Sydney employer: iMile Delivery
Join our dynamic HR team in Sydney as a Senior HR Specialist, where you'll play a pivotal role in shaping our workforce and driving business success. We offer a collaborative work culture that values your contributions, along with ample opportunities for professional growth and development into broader HR Business Partner roles. With a focus on impactful recruitment and talent management, you'll be part of a fast-growing organisation that prioritises employee engagement and innovative HR solutions.
