An exciting opportunity is available for a Customer Service Specialist to join a growing team in a fast-paced environment for a leading Australian Telco company!
Benefits and perks
Free café quality coffee, monthly free lunches and a great social scene
Great Career Progression Opportunities through our proven Pathways structure where your pay increases as you learn more and more!!
Many opportunities to earn more in the role with shift allowance available too!
Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café's
Free onsite parking
Anytime Fitness on ground level
Lots of free healthy snacks and fresh fruit
About the role
Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:
Are supported in the latest technology for mobile and unified communications
Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
Ensure that our customers are always kept connected
Work closely with Telstra and other major tech vendors
Maximise their time connected with basic troubleshooting
Use the tools, knowledge and training to deliver imei's products in the most effective way possible.
This role includes a variety of other responsibilities such as:
Perform administrative duties and provide support to all departments
Maintain effective communication channels with all departments
Maintain relevant, accurate and accessible records of all activities
imei is passionate about rewarding its people and you will have the opportunity to earn a company bonus when the company reaches its yearly financial goals.
About you
Excellent communication and interpersonal skills
Problem solving and analytical skills with the ability to work through issues
A 'can do' attitude
#J-18808-Ljbffr
