At a Glance
- Tasks: Help members with personal loans and provide top-notch customer service.
- Company: Join IMB, a community-focused mutual bank with a rich history.
- Benefits: Enjoy great training, career growth, wellbeing days, and paid parental leave.
- Other info: Be part of a friendly team that values diversity and inclusion.
- Why this job: Make a real difference in people's financial journeys while advancing your banking career.
- Qualifications: Experience in financial services and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
Champion personal loans within the branch and progress your banking career with a community-minded mutual.
Are you looking for your next step in banking? Due to internal progression, the IMB Charlestown team is hiring a full-time Senior Customer Service Representative. The successful candidate will provide great service to IMB members and support team leadership, personal lending, and branch operations. The hours are 8.45am-5.15pm, Monday-Friday working from the IMB Charlestown branch.
About the role:
- Processing personal loan applications from initial inquiry to approval.
- Support the Branch manager in coaching and leading a small team.
- Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries.
- Exploring new opportunities to find the right financial solutions that may improve their position.
- Using various technologies, systems and digital platforms, cash handling and balancing.
- Contributing to product and service initiatives/activities for the region.
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carrying out administrative duties.
- Assisting in the daily operational requirements of the branches.
About you:
- Experience working in financial services.
- Personal lending experience (essential).
- Availability to work full-time, Monday-Friday.
- A proven track record of positive performance and aptitude for learning, technology and business operations.
- A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism.
- Commitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.
About IMB:
We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we are focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award-winning and growing organisation, we have donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.
IMB Benefits include:
- Great training and onboarding.
- Genuine career pathways and opportunity to accelerate your skills and experience.
- A supportive culture that actively promotes diversity and inclusion.
- Designated wellbeing days.
- Friendly and professional team environment.
- Product concessions.
- Purchase leave options.
- Paid parental leave.
Applications close October 25, 2026.
Senior Customer Service Representative – Charlestown employer: IMB Bank
IMB Bank is an exceptional employer, renowned for its commitment to employee development and community engagement. With a supportive culture that champions diversity and inclusion, employees enjoy genuine career pathways, comprehensive training, and unique benefits like purchased annual leave and wellbeing days. Located in Sylvania, this role offers the chance to lead a motivated team while making a positive impact in the local community through authentic banking services.
