At a Glance
- Tasks: Provide top-notch service to customers over the phone and online in a dynamic contact centre.
- Company: Join IMB, a member-owned bank with a rich 145-year history.
- Benefits: Enjoy great training, career pathways, wellbeing days, and a supportive team culture.
- Other info: Flexible shifts, hybrid work options post-training, and a vibrant office near shops and the beach.
- Why this job: Kickstart your banking career while helping customers achieve their financial goals.
- Qualifications: Sales and service experience preferred; strong communication and tech skills are essential.
The predicted salary is between 19.8 - 24.2 $ per hour.
IMB's dynamic Contact Centre is looking for a casual Sales and Service Consultant to provide excellent service to customers over the phone and online. The role would suit someone who is looking to start their career in banking and has flexible availability. The team works on a rotating roster Monday-Friday 8.00am-8.00pm and Saturdays 9.00am-4.00pm.
IMB Direct is a fast-paced digital and customer interactive environment, supporting members to achieve their goals. If you are confident in assisting customers with their everyday banking and insurance needs, this could be the opportunity for you. With a well-structured induction program and on-the-job training provided to ensure a smooth transition, the successful person will be supported by an experienced Team Leader and colleagues in carrying out day-to-day duties including:
- Taking inbound enquiries over the phone and online channels
- Handling and resolving customer requests and complaints effectively
- Identifying and converting new product and service opportunities that meet customers' needs
- Using existing call queues and referral sources, making outbound calls to existing customers in relation to insurance products
- Championing the IMB suite of self-service facilities and digital assets
- Working within procedural, policy and industry guidelines and regulations
- Contributing to project work as needed
- Collaborating with various people and teams across IMB and supporting each other to achieve KPI's, goals and objectives
Our contact centre is the perfect place to pivot your career and learn new skills. Whether you are studying finance, looking for a change of career or to expand on your current skills and experience, we welcome your application demonstrating:
- Experience in sales and service, in any industry
- Available to work varied shifts Monday-Friday (with additional Saturdays)
- Knowledge of insurance or banking products (advantageous but not essential)
- Effective and confident communication
- Data entry skills with a keen eye for detail
- Strong organisation and initiative to manage multiple tasks
- Empathy and patience when dealing with customers
- Tenacity to stay on course and achieve results
- Proficiency in working with technology and digital platforms e.g. internet banking, mobile apps and digital cards
Our Contact Centre is located in IMB’s head office in Wollongong and is a newly constructed building with great amenities, close to shops, cafes and the beach. The hours of operations are from Monday to Friday 8.00am-8.00pm and additional Saturdays 9.00am-4.00pm. As such, all of our employees work on a rostered basis to cover this span of hours. Hybrid work arrangements can be negotiated after the training/probationary period.
IMB is proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award-winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.
IMB benefits include:
- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion
- Designated wellbeing days
- Friendly and professional team environment
- Product concessions
- Purchase leave options
- Paid parental leave
Sales and Service Consultant employer: IMB Bank
IMB Bank is an exceptional employer, renowned for its commitment to employee development and community engagement. With a supportive culture that champions diversity and inclusion, employees enjoy genuine career pathways, comprehensive training, and unique benefits like purchased annual leave and wellbeing days. Located in Sylvania, this role offers the chance to lead a motivated team while making a positive impact in the local community through authentic banking services.
