Customer Service Representative - Charlestown
As a Customer Service Representative, you will join our team in providing great service and support to IMB members in relation to their financial needs. This is a full-time, 12 month parental leave covercontract working at the friendly IMB Charlestown branch.
About the role
Helping customers with their banking and insurance needs face to face, over the phone and online
Exploring new opportunities to find the right financial solutions
Using various technologies, systems and digital platforms
Cash handling, balancing and administrative duties
Working with your Branch Managerto achieve team goals and objectives
Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
About you
Experience in customer service, in any industry
Available to work full-time, Monday-Friday
Demonstrated interest, experience or education relating to financial services
Cash handling experience and an accurate eye for detail
A learning mindset and ambition to build a career in the banking industry
An aptitude for technology with proficiency in MS Office programs/apps
Honest, reliable and member focused
Take pride in diligently following procedures and policy in a regulated financial environment
A flexible approach in the workplace, can take initiative, prioritise and problem solve to complete daily work requirements
A genuine desire to help people, work directly with customers as well as work with and support a team
Willing to travel within the region as required for training and staff relief.
Why IMB?
IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning andgrowing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.
IMB benefits include:
- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion
- Designated wellbeing days
- Friendly and professional team environment
- Product concessions
- Purchased leave options
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Customer Service Representative - Charlestown in Newcastle employer: IMB Bank
IMB Bank is an exceptional employer, renowned for its commitment to employee development and community engagement. With a supportive culture that champions diversity and inclusion, employees enjoy genuine career pathways, comprehensive training, and unique benefits like purchased annual leave and wellbeing days. Located in Sylvania, this role offers the chance to lead a motivated team while making a positive impact in the local community through authentic banking services.
