At a Glance
- Tasks: Help customers with banking needs face-to-face, online, and over the phone.
- Company: Join IMB Bank, a leading customer-owned bank with a supportive culture.
- Benefits: Great training, career pathways, wellbeing days, and friendly team environment.
- Other info: Flexible work approach with opportunities for skill development and community impact.
- Why this job: Start a rewarding career in banking while making a real difference for customers.
- Qualifications: Customer service experience and a genuine desire to help people.
The predicted salary is between 49500 - 60500 $ per year.
Supportive team environment with great career pathways.
Monday-Friday, 12 month contract.
Full training and induction program.
Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team in providing great service and support to IMB members in relation to their financial needs. This is a full-time, 12 month parental leave cover contract working at the friendly IMB Charlestown branch.
About the role:
- Helping customers with their banking and insurance needs face to face, over the phone and online.
- Exploring new opportunities to find the right financial solutions.
- Using various technologies, systems and digital platforms.
- Cash handling, balancing and administrative duties.
- Working with your Branch Manager to achieve team goals and objectives.
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
About you:
- Experience in customer service, in any industry.
- Available to work full-time, Monday-Friday.
- Demonstrated interest, experience or education relating to financial services.
- Cash handling experience and an accurate eye for detail.
- A learning mindset and ambition to build a career in the banking industry.
- An aptitude for technology with proficiency in MS Office programs/apps.
- Honest, reliable and member focused.
- Take pride in diligently following procedures and policy in a regulated financial environment.
- A flexible approach in the workplace, can take initiative, prioritise and problem solve to complete daily work requirements.
- A genuine desire to help people, work directly with customers as well as work with and support a team.
- Willing to travel within the region as required for training and staff relief.
Why IMB?
IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.
IMB benefits include:
- Great training and onboarding.
- Genuine career pathways and opportunity to accelerate your skills and experience.
- A supportive culture that actively promotes diversity and inclusion.
- Designated wellbeing days.
- Friendly and professional team environment.
- Product concessions.
- Purchased leave options.
Customer Service Representative – Charlestown employer: IMB Bank
IMB Bank is an exceptional employer, renowned for its commitment to employee development and community engagement. With a supportive culture that champions diversity and inclusion, employees enjoy genuine career pathways, comprehensive training, and unique benefits like purchased annual leave and wellbeing days. Located in Sylvania, this role offers the chance to lead a motivated team while making a positive impact in the local community through authentic banking services.
