Key Account Manager – Critical Infrastructure Operations
Key AccountManager – Critical Infrastructure Operations
About the Role
Join a growing infrastructure organisation as aKey Account Manager, serving as the trusted point of contact for key clients. Thisnon-sales rolefocuses on delivering consistent service excellence, managing ongoing relationships with primary customers, and coordinating across operations, engineering, and delivery teams.
Key Responsibilities
- Act as primary client contact, managing day-to-day communications and service expectations
- Oversee contractual performance, SLAs, KPIs, and compliance requirements
- Coordinate client projects across construction, operations, and facilities teams
- Manage project handovers from construction to live operations
- Build trust-based relationships with client stakeholders, advocating their needs internally
- Support incident resolution with timely, transparent cross-team coordination
- Lead client meetings, business reviews, and performance reporting
- Drive continuous improvement in service delivery and operational processes
What You'll Bring
- 5+ yearsin client account management, service delivery, or operations withindata centre, construction, facilities management, or commercial real estate
- Strongcontract/SLA managementand stakeholder engagement experience
- Proven ability to balance client expectations with operational delivery
- Excellent communication and relationship-building skills
- Proactive, detail-oriented approach in fast-paced environments
Additional Information
- Two positions availablein Melbourne with hybrid flexibility
- Occasional travel to operational sites required
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Key Account Manager – Critical Infrastructure Operations in Melbourne employer: Ikg Talent
As a Mechanical Commissioning Manager at our client’s Melbourne data centre, you will join a dynamic team within a global leader in digital infrastructure, known for its commitment to innovation and sustainability. The company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and hands-on experience in cutting-edge projects. Enjoy the unique advantage of working in a rapidly expanding sector while contributing to the digital economy in a vibrant city.
