At a Glance
- Tasks: Lead a dynamic hospitality operation and create memorable customer experiences.
- Company: Join IKEA, one of the world's most loved brands with a collaborative culture.
- Benefits: Enjoy 5 weeks’ paid leave, discounts, free meals, and wellness support.
- Other info: Flexible shifts and opportunities for career growth in a supportive team.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in hospitality or retail management and a passion for people leadership.
The predicted salary is between 39600 - 48400 $ per year.
What you need to know
Working at IKEA has its benefits and rewards
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts across retailers and service providers)
- Novated leasing and EV subscription options
- Superannuation salary sacrifice
- Fitness Passport membership available
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
About the role
- This role is Permanent Full-time, 76hrs/fortnight.
- Reporting line - IKEA Food Manager
- Internal job title - Unit Food Commercial Manager
- As our store operates 7 days per week, you must be available to work a rotating roster including day and evening shifts, as well as alternating weekends (Saturday and Sunday).
- Together as a Team
IKEA Food is much more than a restaurant.
It's an important part of the IKEA experience, welcoming millions of customers each year and helping create a reason for customers to stay longer, return more often and connect with the IKEA brand.
About this work area
As Food Sales & Operations Manager, you'll lead a dynamic hospitality operation with the opportunity to shape strategy, drive commercial growth and create memorable customer experiences.
You'll inspire and develop high-performing teams, identify new opportunities to grow the business, and bring innovative ideas to life in a fast-paced retail environment.
If you're passionate about hospitality, people leadership and building a thriving commercial business, this is your opportunity to make a real impact with one of the world's most loved brands.
Your responsibilities include but are not limited to
- Lead, coach and develop your team, creating a high-performing, engaged and inclusive team culture focusing on co-worker well-being, managing performance, competence development and succession planning.
- Lead and grow the IKEA Food business across our Swedish Restaurant and Swedish Food Market by identifying commercial opportunities, increasing sales, improving profitability and delivering an exceptional customer experience.
- Implement IKEA commercial frameworks, standards and cross merchandising strategies in close collaboration with internal and external stakeholders to ensure the IKEA Food experience is fully integrated into the store experience.
- Proactively contribute to executing the store and IKEA Food business plan, connecting IKEA Food to the overall store commercial agenda.
- Create an inclusive, safe and engaging work environment where your team feels supported to perform, grow and contribute.
- Use customer insights and performance data to continuously strengthen the food business and drive sustainable growth.
- Secure a high-quality, seamless and memorable customer experience across IKEA Food ensuring food safety, compliance and operational excellence are consistently met.
As Food Sales & Operations Manager, you are
- A people-focused leader who has a passion for developing people, building capability and creating high-performing teams to deliver outstanding commercial results.
- Experienced in leading large operational teams in a fast-paced, high-volume hospitality environment or retail environment.
- Commercially minded, with the ability to identify opportunities, understand business performance and make decisions that drive growth and profitability.
- Solution-focused and resilient, embracing challenges with the drive to turn opportunities into positive business outcomes.
- Able to bring confidence and perspective to complex leadership situations, fostering engagement, bringing clarity and accountability, and enabling your team to achieve their full potential.
- We need people like you
At IKEA, work is so much more than a job. Come join us!
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Food Sales & Operations Manager in Sydney employer: IKEA
IKEA is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. As a Marketing Performance Leader in the vibrant ANZ region, you'll benefit from a strong focus on employee growth, with opportunities to develop your skills in a supportive environment that values transparency and continuous improvement. Join us to make a meaningful impact on our marketing strategies while enjoying the unique advantages of working for a globally recognised brand committed to sustainability and customer satisfaction.
