At a Glance
- Tasks: Engage customers, assist with product recovery, and maintain store quality.
- Company: Join IKEA, a leader in home furnishing with a focus on sustainability.
- Benefits: $29.65 hourly pay, 5 weeks annual leave, discounts, and subsidised meals.
- Other info: Permanent part-time role with flexible shifts and great career development opportunities.
- Why this job: Make a positive impact while working in a collaborative and inclusive environment.
- Qualifications: Passion for furniture, strong customer focus, and ability to work in a team.
The predicted salary is between 49500 - 60500 $ per year.
At IKEA, our vision is to create a better everyday life for the many people.
We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.
We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards
- $29.65 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- Rosters published 4 weeks in advance.
- 15% Co-worker discount
- Subsidised meals and complimentary drinks in our Co-worker restaurant
- Free uniforms provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- 24/7 access to our Employee Assistance Program for health and wellbeing support
Additional Information
- This role is permanent, part-time, 40hrs/fortnight
- You must have the availability to for full weekend shifts (both Saturdays and Sundays) and Thursdays.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts.
You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
As Product Quality & Recovery Co-worker your responsibilities will include, but are not limited to:
- Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
- Present IKEA products in As-Is Shopfloor using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
- Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
- Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
- Support the quality work in the store to constantly improve customers' quality perception of IKEA products.
- Always consider the sustainability impact when deciding when and how to recover products.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
- Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.
As Product Quality & Recovery Co-worker you are or have
- A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently.
- A passion for building furniture, our products, and our sustainability initiatives.
- Motivated, results-driven mindset that does not shy away from challenges.
- Experience with regular use of computers and IT systems.
- Strong customer focus, ensuring we keep the customer in mind no matter what we do.
- Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box.
- A safety mindset and being comfortable with physical work and manual handling including repetitive lifting.
- We need people like you
At IKEA, work is so much more than a job. Come join us!
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Product Quality & Recovery Co-worker in North Lakes employer: IKEA
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