Pick-up Point Co-worker – Geelong

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people.

We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.

We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards

• $29.65 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information

• These roles are Permanent Part-time, 40hrs/fortnight based at the external pick-up point in Geelong.
• The role will require availability to work between the hours of 6am-10pm.
• The internal job title for this role is Pick-up Point Co-worker
• Applications close Wednesday 28 October 2026.
• As the Pick-up point operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts.

You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

• About this work area
• As a Pick-up Point Co-worker your responsibilities will include, but are not limited to:
• Welcoming customers and providing a friendly, helpful and convenient pick-up experience with the collection of their orders.
• Receiving, checking, sorting and organising goods within the warehouse then locating, preparing and handing over customer orders accurately and efficiently.
• Supporting the loading and unloading of goods, including manual handling, and ensuring customer orders are stored safely and are readily available for collection.
• Maintaining accurate order and stock information whilst working closely with the store, fulfilment, transport and customer service teams to ensure a smooth customer journey.
• Maintaining a clean, organised and safe customer and warehouse environment and following all relevant safety procedures, routines and policies.
• Supporting the set-up, opening and ongoing improvement of the Geelong Pick-up Point and contributing to the successful day-to-day operation, supporting other tasks as required.

As a Pick-up Point Co-worker you are or you have

• Customer-focused and committed to creating a positive experience for every customer.
• Friendly, approachable and confident when communicating with customers and co-workers.
• Organised and detail-oriented, with the ability to manage orders accurately.
• Comfortable working in a warehouse environment and performing physical tasks, including lifting and moving goods.
• Reliable, self-motivated and able to work independently and efficiently in a fast-paced environment.
• Flexible and willing to move between customer service and fulfilment responsibilities as required.
• Adaptable and open to learning, particularly as this is a new way of working for our business.
• Excited by the opportunity to establish and grow our first IKEA operated Pick-up Point which will be based in Geelong

We need people like you!

At IKEA, work is so much more than a job. Come join us!

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