At a Glance
- Tasks: Lead a dynamic team in Fulfilment Operations to enhance customer experience and operational excellence.
- Company: Join IKEA, a global leader in home furnishings with a focus on positive impact.
- Benefits: Enjoy 5 weeks' paid leave, discounts, health support, and more perks.
- Other info: Flexible hours and opportunities for professional development await you.
- Why this job: Make a real difference while growing your career in a supportive environment.
- Qualifications: Experience in leading operational teams and a passion for people-focused leadership.
The predicted salary is between 62100 - 75900 $ per year.
Operations Manager (Fulfilment & Logistics)
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."
A job at IKEA is so much more than home furnishings.
Together, we work to make a better everyday life for the many.
It's the perfect fit if you want to contribute, grow, and share.
Join the team and start a better life for yourself.
- Working at IKEA has its benefits and rewards
- 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts across retailers and service providers)
- Novated leasing and EV subscription options
- Superannuation salary sacrifice
- Fitness Passport membership available
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- About this role
- This role is Permanent, Full-time 76hrs/fortnight
- Reporting line - Fulfilment Manager.
- Internal job title - Fulfilment Operations Manager.
- This role requires availability to work a range of hours from 4am - 9pm weekdays, alternating weekends and public holidays where required.
- As part of the recruitment process this role requires a pre-employment check, including a National Police Check for final candidates.
- Together as a Team
Fulfilment is at the heart of the IKEA customer experience.
Our teams ensure products are available, accurately picked and delivered seamlessly to customers, whether they're shopping in-store, collecting an order or receiving a home delivery.
About this work area
As Operations Manager (Fulfilment & Logistics), you'll lead a large operational team, driving performance, engagement and continuous improvement while creating a stable, structured environment where both co-workers and customers can thrive.
This is a unique opportunity to lead people, drive change and make a real impact on how IKEA reaches its customers every day.
- Your responsibilities will include, but are not limited to
- Lead the day-to-day Fulfilment Operations team to secure operational excellence by ensuring safe, efficient and structured execution across inbound, outbound and service operations while delivering an exceptional customer experience.
- Coach and develop your team, creating a high-performing, engaged and inclusive team culture focusing on co-worker well-being, managing performance, competence development and succession planning.
- Drive team engagement and morale by fostering open communication, recognising achievements and creating an environment where co-workers feel empowered and supported.
- Foster close collaboration with cross-functional stakeholders and external transport and service providers to maximise goods availability and customer order fulfilment efficiency.
- Using data, performance indicators and business insights, take initiative to identify and implement opportunities that simplify operations, improve productivity and strengthen team performance.
- Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.
- Ensure compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the department.
Who you are
- A people focused leader who can inspire others and create an environment where your team feels motivated, supported and empowered to contribute.
- Experienced in leading medium to large operational or logistics teams in a complex fast-paced environment.
- Able to successfully guide teams through transformation, operational improvements and new ways of working while maintaining engagement and performance.
- Someone who brings structure and stability to fast-paced environments, creating clear priorities, strong routines and accountability that enable teams to succeed.
- You thrive in a collaborative environment and can influence a broad range of stakeholders while maintaining a clear focus on people, customers and operational excellence.
- Embody a growth mindset and a positive, can-do attitude, approaching challenges with curiosity, resilience and a focus on solutions.
- We need people like you
At IKEA, work is so much more than a job. Come join us!
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Operations Manager in Canberra employer: IKEA
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