At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
- 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
- This role is Permanent Full-time, 76hrs/ fortnight
- Applications close Friday 21 August 2026
- This role requires availability to work Monday to Sunday, from 6:00am- 9:30pm
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday)
- As part of the recruitment process this role requires a National Police Check for final candidates
About this work area
As Fulfilment Team Leader your responsibilities will include, but are not limited to:
- Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved.
- Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
- Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure future people succession readiness.
- Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
- Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy.
- Create co-workers' quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects, and analyse existing workload to secure daily volume handling and meet operational excellence.
As Fulfilment Team Leader you are:
- Passionate about ensuring we meet our customers in the best way and securing excellence in Fulfilment Operations, leading your team with a customer centric mindset.
- Experience in leading teams in an operational function with proven record of successful leadership delivering both business results and people development.
- Sound computer literacy and understanding of Microsoft Office suite/apps.
- Exceptional communication skills, you can build relationships, collaborate and effectively influence and manage key stakeholders.
- A forward thinker who works calmly under pressure, capable of making agile decisions and problem solving.
- Comfortable working a mix of strategic, tactical, and operational tasks. You can manage high-volumes and enjoy working in a fast paced, vibrant, and changing omnichannel environment.
- Good self-awareness and have a safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results.
We need people like you
Fulfilment Team Leader in Brisbane employer: IKEA
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