Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
- $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
- 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- Rosters published 4 weeks in advance.
- 15% Co-worker discount
- Subsidised meals and complimentary drinks in our Co-worker restaurant
- Free uniforms provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- 24/7 access to our Employee Assistance Program for health and wellbeing support
Additional Information:
- These roles are Permanent Part Time, 50hrs/fortnight
- The internal job title for this role is Customer Co-worker
- Due to operational requirements, candidates must be available to work a flexible rotating roster between 9:00am and 9:30pm, including evenings, 3 out of 4 weekends each month, and peak trading periods.
- To be considered for this role you have full-day availability Wednesdays and Fridays.
Recruitment Process Overview:
- Video interview: if shortlisted, you may be invited to complete a short pre-recorded video interview.
- Interview panel: next step is an in-person interview with the hiring team.
- Training: if successful your employment with IKEA will commence on Monday 31 August.
About this work area
As Customer Co-worker your responsibilities will include, but are not limited to:
- Delivering a fast, friendly, and accurate checkout experience for customers.
- Handling cash and card payments in a reliable, efficient, and accurate manner.
- Supporting daily Customer Experience operations, including responding to customer enquiries and resolving customer concerns.
- Assisting across Customer Experience areas including Greeting, Exchanges & Returns, and Customer Service as required.
- Contributing to a safe, clean, and welcoming customer environment by keeping areas organised, returning products to their correct location, replenishing supplies, and supporting daily operational routines.
- Ensuring customers have a positive final touchpoint during their IKEA shopping experience.
- Recording information accurately in relevant systems to support continuous improvement.
- Working collaboratively with your team to provide a seamless and enjoyable customer experience.
As a Customer Co-worker you are:
- Passionate about delivering exceptional customer service and creating positive experiences for every customer.
- A confident communicator who enjoys interacting with people and building rapport.
- Able to thrive in a fast-paced retail environment and adapt to changing priorities.
- A positive team player who works collaboratively and contributes to a supportive team culture.
- A proactive problem-solver who remains calm and solution-focused in challenging situations.
- Comfortable using point-of-sale (POS) systems and handling customer transactions accurately.
- Experienced in retail, hospitality, or another customer-facing environment (preferred).
- Able to work independently while also supporting co-workers across different Customer Experience functions.
We need people like you
At IKEA, work is so much more than a job. Come join us!
Customer Experience Co-worker employer: IKEA Gruppe
IKEA is an exceptional employer that prioritises the well-being and development of its co-workers, offering a vibrant work culture rooted in equality, diversity, and inclusion. With competitive pay rates, generous leave entitlements, and a range of employee benefits including a co-worker discount and access to health support, IKEA fosters an environment where individuals can thrive both personally and professionally. Located in a dynamic setting, this role as a Food Co-worker not only allows you to engage with food and customer service but also provides opportunities for career growth within a globally respected company committed to making a positive impact on society and the planet.
