At a Glance
- Tasks: Handle calls, assist patients, and provide top-notch customer service in a healthcare setting.
- Company: Join IIQAF Group, a leader in hospital and healthcare operations.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Other info: Immediate availability preferred; flexible shifts may be required.
- Why this job: Make a difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in call centre or healthcare support, strong communication skills required.
The predicted salary is between 75000 - 80000 $ per year.
IIQAF Group is seeking a professional and customer-focused Call Centre Agent in Sydney to support our hospital and healthcare operations. The ideal candidate will have experience in healthcare customer service, inbound and outbound calls, patient support, appointment scheduling, and call handling in a medical environment.
This role is suitable for candidates searching for Call Centre jobs in Sydney, Healthcare Call Centre roles, Hospital Customer Service Representative positions, or Medical Contact Centre jobs in Australia.
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently
- Assist patients with appointments, enquiries, and service information
- Provide accurate information regarding hospital services and procedures
- Log all calls and maintain detailed records in CRM systems
- Support patient coordination and follow-up communications
- Resolve complaints and ensure high levels of customer satisfaction
- Coordinate with medical and administrative departments
- Maintain confidentiality of patient information in compliance with Australian privacy regulations
- Meet performance targets and service quality standards
Requirements
- Previous experience in call centre, customer service, or healthcare support role
- Experience in hospital or medical contact centre preferred
- Strong communication and interpersonal skills
- Excellent phone etiquette and problem-solving ability
- Proficiency in CRM systems and Microsoft Office
- Ability to work in shifts if required
- Immediate availability preferred
Healthcare Call Centre Agent – Patient Support in Sydney employer: iiqaf Group
At IIQAF Group, we pride ourselves on being an exceptional employer in the healthcare sector, offering a supportive and dynamic work environment in Sydney. Our commitment to employee growth is reflected in our comprehensive training programs and opportunities for advancement, ensuring that you can thrive in your role as a Healthcare Call Centre Agent. With a focus on teamwork and patient care, we foster a culture of respect and collaboration, making us a rewarding place to build your career.
