At a Glance
- Tasks: Handle calls, assist patients, and provide top-notch customer service in a healthcare setting.
- Company: Join IIQAF Group, a leader in hospital and healthcare operations.
- Benefits: Enjoy a competitive salary and the chance to make a difference in patient care.
- Other info: Flexible shifts available with opportunities for growth in a dynamic environment.
- Why this job: Be part of a vital team that supports healthcare and helps patients every day.
- Qualifications: Experience in call centres or healthcare support is a must.
The predicted salary is between 75000 - 80000 $ per year.
Company: IIQAF Group
Location: Sydney, Australia
Industry: Hospital / Healthcare
Salary: AUD 75,000 – AUD 80,000 per year
Job Type: Full-Time
IIQAF Group is seeking a professional and customer-focused Call Centre Agent in Sydney to support our hospital and healthcare operations. The ideal candidate will have experience in healthcare customer service, inbound and outbound calls, patient support, appointment scheduling, and call handling in a medical environment.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently
- Assist patients with appointments, enquiries, and service information
- Provide accurate information regarding hospital services and procedures
- Log all calls and maintain detailed records in CRM systems
- Support patient coordination and follow-up communications
- Resolve complaints and ensure high levels of customer satisfaction
- Coordinate with medical and administrative departments
- Maintain confidentiality of patient information in compliance with Australian privacy regulations
- Meet performance targets and service quality standards
Requirements:
- Previous experience in call centre, customer service, or healthcare support role
- Experience in hospital or medical contact centre preferred
- Strong communication and interpersonal skills
- Excellent phone etiquette and problem-solving ability
- Proficiency in CRM systems and Microsoft Office
- Ability to work in shifts if required
- Immediate availability preferred
Call Centre Agent in Sydney employer: iiqaf Group
IIQAF Group is an exceptional employer located in the vibrant city of Sydney, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries and opportunities for advancement within the healthcare sector, employees can thrive in a dynamic environment dedicated to providing outstanding patient care. Join us to be part of a team that values your contributions and fosters a sense of community while making a meaningful impact in the lives of others.
