At a Glance
- Tasks: Provide overnight front desk services and ensure guest satisfaction.
- Company: Join a leading hotel brand committed to excellence and inclusivity.
- Benefits: Competitive pay, paid birthday leave, hotel perks, and flexible work options.
- Other info: Enjoy career growth opportunities and lifelong development support.
- Why this job: Be part of a dynamic team that creates memorable guest experiences.
- Qualifications: Customer service skills, problem-solving abilities, and attention to detail.
The predicted salary is between 27.97 - 27.97 $ per hour.
Our hotels never sleep.
So we are looking for a Night Guest Service Agent who shares our commitment to excellence and who thrives in a dynamic, guest-focused environment.
You will be responsible for providing overnight front desk services and ensuring the accuracy of hotel financial records for the day, preparing financial reporting alongside the Night Manager and Assistant Night Manager.
You will play a key role in delivering a seamless guest experience after hours while maintaining hotel operations, security, and service standards.
As a Night Team member your shift will start 11:00 pm and finish 7:30 am.
- A little taste of your day-to-day
- Assisting the Night Manager in preparing overnight reports, balance the daily transactions and setting up for the day ahead.
- Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Checking guests in, out and managing any wake-up call requests
- Answering phones and dealing with overnight guest queries
- Performing other duties such as concierge services, room service and special guest requests
- Ensure safety and security of all guests and employees
- What we need from you
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Ability to problem solve, stay organised and adapt in the moment.
- Accounting and mathematics skills for accurate auditing and payment processing
- Excellent written and verbal communication skills
- Strong attention to detail and analytical skills
- Knowledge of Opera is Highly Regarded
- Driver's License (Preferred)
- RSA and Food Safety Certificates
- Availability to work a 7-day overnight roster including weekends and public holidays.
What you can expect from us
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's well-being, including:
- HIGA Award Level 3 - Base Rate $27.97 per hour (not including night time penalties) + Shift & Weekend Penalties
- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options.
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG.
- Access to our discount retail platform that makes your pay go even further
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and
Overnight Guest Service Agent in Adelaide employer: IHG
At InterContinental Melbourne The Rialto, we pride ourselves on fostering a vibrant work culture that champions personal and professional growth. As part of the IHG family, our F&B Supervisor role offers not only competitive benefits like paid birthday leave and wellness days but also unparalleled opportunities for career advancement within a globally recognised luxury brand. Join us in creating exceptional guest experiences while enjoying some of the best colleague discounts and a supportive team environment in the heart of Melbourne.
