At a Glance
- Tasks: Lead the Front Office team, ensuring exceptional guest experiences and smooth operations.
- Company: Dynamic hotel environment focused on guest satisfaction and team development.
- Benefits: Competitive pay, flexible shifts, and opportunities for career growth.
- Other info: Join a supportive team that values collaboration and personal growth.
- Why this job: Be a key player in creating memorable experiences for guests while developing your leadership skills.
- Qualifications: Previous Front Office experience and strong communication skills are essential.
The predicted salary is between 40500 - 49500 $ per year.
Working in a dynamic hotel environment, you'll be the go-to person for our guests and team, balancing service, operational priorities and team performance to keep the Front Office running smoothly.
Working closely with the Front Office leadership team, you'll coach and develop colleagues, identify opportunities to enhance the guest experience and contribute to strong operational and commercial results.
You'll primarily be responsible for
- Guest Experience & Operations
- Supervise daily Front Office operations and ensure warm, professional guest service.
- Respond to guest requests and concerns, resolving issues with confidence and care.
- Support IHG Rewards recognition, enrolment and other guest experience initiatives.
- Monitor Front Office presentation, service standards and brand compliance.
- Coordinate effectively with other departments to ensure a seamless guest experience.
- When required stepping up in the absence of the duty manager - in duties and decision making.
- People
- Coach and support colleagues, providing regular feedback and guidance.
- Ensure team members have the training, tools and knowledge to perform confidently.
- Support onboarding, training and development of Front Office colleagues.
- Promote teamwork, engagement and a positive working environment.
- Financial
- Support accurate cash handling, billing and financial transactions.
- Maintain cashier floats and complete required balancing and reporting.
- Drive upselling and revenue opportunities through the team.
- Prepare rosters and approve timesheets in line with business requirements.
- Responsible Business
- Follow and promote hotel health, safety, security and compliance requirements.
- Identify and report hazards, incidents and risks, supporting appropriate follow-up.
- Support a safe, respectful and responsible environment for guests and colleagues.
What do we need from you
This is a hands‑on leadership role for someone who enjoys being close to the operation and the guest experience.
Previous Front Office experience is required, along with the confidence to support a team in a fast‑paced hotel environment.
- Previous supervisory or leadership experience is highly regarded.
- Strong communication, organisation and problem‑solving skills.
- Confident using hotel systems, including PMS and POS.
- Genuine passion for guest service and developing colleagues.
- Flexible availability and shift work, including weekends, public holidays, evening and overnight.
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Front Office Supervisor in Adelaide employer: IHG Hotels & Resorts
At Rick Stein at Coogee Beach, we pride ourselves on being an exceptional employer that values creativity and teamwork in a stunning coastal setting. Our commitment to employee growth is reflected in our comprehensive training programs and supportive work culture, where every team member is encouraged to bring their unique perspectives to the table. With competitive salaries, generous benefits, and a focus on wellbeing, we create an environment where you can thrive both personally and professionally while delivering unforgettable dining experiences.
