At a Glance
- Tasks: Fix and maintain Cash Redemption Terminal machines while providing top-notch customer support.
- Company: Join IGT, a leading tech company with a supportive team culture.
- Benefits: Receive training, tools, and the chance to travel while working autonomously.
- Other info: Great opportunity for career growth and skill development.
- Why this job: Become an expert in cutting-edge technology and enjoy a dynamic work environment.
- Qualifications: 3 years of field service experience and a passion for problem-solving.
The predicted salary is between 53719 - 65657 $ per year.
Our Australia HQ is in Sydney, but we have a team of Field Services Technicians based in NSW, VIC, ACT, QLD and SA for our customers. Currently, we are on the lookout for a dedicated and committed Field Services Technician based in Wollongong and South Coast to join our close-knit team. In this role, you will work with a team of other Field Service Technicians and external contractors to triage service requests. These range from product installation, service maintenance and ensuring optimal performance of our Cash Redemption Terminal (CRT) machines. It fits someone with a passion for fixing and repairing machinery - getting to the root cause, solving the problem and making it right.
Key responsibilities include:
- Act as the technical interface with customers
- Coordinate and perform product installations and maintenance
- Respond to both email and phone request for support
- Provide feedback to Team Lead on product performance
- Liaise and support any assigned service contractors with your region
About You
- A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises
- Willingness to obtain necessary licence as required (the company will assist with application)
- At least 3 years field service experience including the handling of technical queries from the field
- Available to travel local, regional and sometimes interstate
- Good understanding of electro-mechanical systems and computing environments
- Professional presentation - appearance and communication skills
- Experience with hand and power tools, or experience in a similar role
- Ability to follow Work Health and Safety standards, protocols and guidelines
You will be trained and be equipped with all necessary tools and parts before you hit the road. If you enjoy the autonomy and variety this role brings and want the opportunity to become an expert on these machines, please apply today!
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Field Service Technician – Cash Terminal Expert employer: IGT (International Game Technology)
At IGT's game development studio in Sydney, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Software Engineer III, you'll have the opportunity to work on cutting-edge game technology while enjoying a supportive environment that encourages professional growth and creativity. With a focus on teamwork and continuous improvement, IGT offers a unique chance to contribute to exciting projects that entertain players globally.
Contact Details:
IGT (International Game Technology) Recruitment Team
