At a Glance
- Tasks: Support cruise product operations and ensure accurate, competitive offerings.
- Company: Join a vibrant team at a leading travel company in Broadbeach.
- Benefits: Enjoy discounts on travel, health programs, and a fun work environment.
- Other info: Work in a beachfront office with opportunities for career growth and community involvement.
- Why this job: Make a real impact in the travel industry while enjoying a dynamic workplace.
- Qualifications: Experience in travel preferred; strong organisational and communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
Our Cruise division is on a mission to open a world of happiness for our suppliers, people, and customers. As a Cruise Product Coordinator, you'll be at the centre of our product and administration operations, helping ensure our cruise products remain accurate, competitive, and market-ready.
Working closely with Product Managers, Sales teams, marketing stakeholders, and supplier partners, you'll combine analytical thinking, attention to detail, and proactive problem-solving to support business success. This is a varied and fast-paced role where your work directly impacts the customer experience and commercial performance of our cruise offering.
Maternity Leave cover: 12 months
A day in the life:
- Provide proactive administration support to the Cruise Product Managers across day-to-day operations.
- Manage all ZenDesk enquiries from Sales, After Sales and all other internal and external queries, ensuring timely, friendly communication and smooth issue resolution.
- Ensure all packages loaded onto the website are accurate, up-to-date, and displayed correctly across all relevant platforms.
- Proof all marketing collateral (from press ads to social media posts, DM pieces to EDMs) to keep our brand sharp and deals consistent and error-free.
- Test Traveltek Clusters to ensure they are accurate and bookable.
- Assist with the setup, maintenance, and management of all rates and products both via the Traveltek API & faresheets.
- Conduct regular rate analysis to stay competitive and aligned with market trends.
- Research new products, tours, and attractions to enhance our offering or create upsell opportunities.
- Carry out weekly checks of rates and inventory for products currently being promoted.
Who you are:
- 12+ months’ experience in retail or wholesale travel preferred.
- A passion for cruising and strong product knowledge is a bonus, however we’re equally open to candidates with extensive travel experience who bring a deep understanding of the industry.
- Natural organizer with excellent attention to detail.
- Calm under pressure and comfortable juggling multiple priorities.
- Proactive problem-solver who anticipates and resolves issues early.
- Confident, clear communicator with all stakeholders.
- Tech-savvy — comfortable with systems, trackers, and inbox management.
- Customer-focused with a passion for delivering great experiences.
- Team-spirited, supportive, and flexible (including some public holidays).
- Detail-driven with strong ownership from start to finish.
- Adaptable — handles shifting priorities and change with ease.
What you'll enjoy:
- Ongoing brain power-ups and skill sharpening.
- Catapult your career across a network of brands and businesses in an evolving industry.
- Nab discounts on travel and more thanks to our sweet rewards program.
- Access to industry leading health and well-being programs and financial advisors.
- Set up shop in a swanky beachfront office in Broadbeach.
- Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!
- Take volunteer leave as part of giving back to the local community.
Cruise Product Coordinator – Broadbeach employer: Ignite
Ignite offers an exceptional work environment for Web Developers in Canberra, providing the opportunity to contribute to meaningful projects that impact the community through public-facing applications. With a strong focus on employee growth, modern tooling, and a collaborative culture, Ignite ensures that team members are supported in their professional development while enjoying the benefits of working within a Federal Government agency. The location in Canberra not only provides a vibrant city atmosphere but also access to various government resources and networking opportunities.
