At a Glance
- Tasks: Assist customers in booking unforgettable cruise holidays and learn from experienced consultants.
- Company: Join My Cruises, part of Ignite Travel Group, a leading cruise agency.
- Benefits: OTE $75K + Super, full training, career progression, and exclusive travel deals.
- Other info: Enjoy team events, social activities, and opportunities to travel the world.
- Why this job: Launch your travel career and help create amazing holiday experiences for customers.
- Qualifications: Positive attitude, strong communication skills, and a passion for travel.
The predicted salary is between 67500 - 82500 $ per year.
Ready to launch your career in travel? We're looking for aspiring Trainee Travel Consultants to join My Cruises, part of Ignite Travel Group. Whether you're coming from retail, hospitality, customer service, contact centres or another people-focused industry, we'll provide the training, support and development you need to succeed. You’ll learn from experienced Cruise Experts, develop valuable sales and customer service skills, and help Australians book unforgettable cruise holidays.
You don't need previous travel industry experience. We're looking for people who are motivated to succeed, enjoy building connections with customers, deliver exceptional service and have a genuine passion for travel. If you're eager to learn, thrive in a team environment and are excited to build a rewarding career, we'd love to hear from you.
Why Join My Cruises?
As a Trainee Travel Consultant, you'll be part of an award-winning team that combines a passion for travel with a high-performance culture. At My Cruises, we're committed to helping our people build meaningful careers, develop specialist expertise and create exceptional experiences for customers. Join us in our modern beachfront office in Broadbeach on the Gold Coast and build your career with Australasia's leading cruise agency.
What you’ll be doing:
- Complete our structured training and onboarding program
- Assist inbound enquiry for our perfectly packaged cruise holidays via phone and online channels
- Learn how to understand customers' travel needs and build confidence to achieve targets
- Provide exceptional service throughout the customer journey
- Work collaboratively with experienced consultants and a supportive team
- Learn cruise products, destinations and travel industry systems to become a CLIA-accredited cruise agent
We are a seven-day trading business, with rostered shifts across our operating hours.
What we're looking for:
- A positive attitude and willingness to learn
- Strong communication and relationship-building skills
- Sales, retail, hospitality, customer service or contact centre experience advantageous but not essential
- Confidence speaking with customers over the phone
- A passion for helping people and delivering exceptional service
- Goal-oriented with a desire to develop additional skills
- Organised, detail-focused and comfortable working in a fast-paced team environment
What’s in it for you:
- OTE $75K + Super
- Full paid training and structured onboarding program
- Multiple intake dates available
- Clear career progression pathway
- Comprehensive cruise product training and ongoing development opportunities
- Career development and leadership opportunities
- Exclusive travel and cruise deals
- Opportunities to travel the world
- Health and wellbeing programs, including corporate health insurance discounts
- Financial advisory services and employee share plan opportunities
- Reward and recognition programs
- Career progression opportunities across Ignite Travel Group
- Industry events and familiarisation opportunities
- Volunteer leave, charity fundraisers and community initiatives
- Weekly happy hour, team events and social activities
- Regular celebrations on our beachfront balcony
- VIP tickets to special events
If you love sales, travel and helping customers create unforgettable holiday experiences, we'd love to hear from you. We're an Equal Opportunity Employer and welcome applications from people of all backgrounds.
Trainee Travel Consultant employer: Ignite Travel Group
Join a vibrant and dynamic team as a Digital Marketing Coordinator in Broadbeach, QLD, where you'll have the opportunity to enhance your digital marketing skills while contributing to exciting travel brand websites. Enjoy a supportive work culture that prioritises inclusivity and employee growth, alongside fantastic benefits like discounts on travel, access to health and well-being programs, and a stunning beachfront office environment. With ongoing professional development and opportunities to engage in community initiatives, this role offers a meaningful and rewarding career path in a fast-paced industry.
