Experienced Customer Service Officer | Remote Permanent Part Time
Do you thrive in a fast-paced, high-volume call centre environment where every interaction makes a difference?
We are seeking personable, proactive and organised Customer Service Officers to join a growing national Law Firm. As the first point of contact for prospective clients, you'll play an important role in creating a positive first impression, gathering important information and guiding individuals through the enquiry process with professionalism and empathy.
The Opportunity
This is a part-time, remote-based position offering a minimum of 20 hours per week, with a rotating roster covering extended business hours and Saturdays.
- Monday & Friday: 12.00pm - 8.00pm
- Tuesday - Thursday: 4.00pm - 8.00pm
- Saturday: 9.00am - 5.00pm
Do you thrive in a fast-paced, high-volume call centre environment where every interaction makes a difference?
We are seeking personable, proactive and organised Customer Service Officers to join a growing national Law Firm. As the first point of contact for prospective clients, you'll play an important role in creating a positive first impression, gathering important information and guiding individuals through the enquiry process with professionalism and empathy.
The Opportunity
This is a part-time, remote-based position offering a minimum of 20 hours per week, with a rotating roster covering extended business hours and Saturdays.
Roster availability
- Monday & Friday: 12.00pm - 8.00pm
- Tuesday - Thursday: 4.00pm - 8.00pm
- Saturday: 9.00am - 5.00pm
The successful candidate will participate in a rotating roster across these operating hours. Initial training will be conducted onsite, Sydney CBD, before transitioning to remote working arrangements.
What's On Offer?
- Part-time hours with a minimum commitment of 20 hours per week.
- Remote working following successful onsite training.
- Opportunity to join an established national organisation with over 30 years of success.
- Supportive and collaborative team environment.
- Ongoing learning and development opportunities.
- A rewarding opportunity to make a genuine difference through every client interaction.
Key Responsibilities
- Manage a high volume of inbound calls and respond to prospective client enquiries.
- Proactively make outbound calls to website enquiries and referral leads.
- Gather relevant information, ask appropriate questions and accurately complete detailed enquiry forms.
- Ensure all enquiry information is accurate, professionally documented and submitted for internal review.
- Follow up outstanding enquiries, obtain additional information and communicate next steps to prospective clients.
- Maintain accurate records of client interactions, enquiry updates and follow-up activities within internal systems.
- Identify and elevate issues impacting the client experience or operational efficiency.
- Work collaboratively with the wider team to achieve service standards and individual and team KPIs.
You'll ideally bring:
- 1-2 years' experience in a high-volume call centre, inbound/outbound customer service or phone-based role.
- A confident and professional telephone manner with the ability to quickly build rapport.
- Excellent verbal and written communication skills.
- Strong attention to detail and the ability to accurately capture information while managing phone conversations.
- A genuine passion for customer service and helping people.
- Excellent organisational skills and the ability to manage competing priorities.
- A proactive, adaptable and positive attitude.
- Confidence using Microsoft Office and various computer systems.
Previous legal industry experience is advantageous but not essential. Exposure to Salesforce or similar CRM platforms will be highly regarded.
#J-18808-Ljbffr
Experienced Customer Service Officer | Remote Permanent Part Time in Perth employer: ifindtalent
Join a well-regarded personal injury practice as a Claims Manager, where you'll thrive in a supportive and collaborative environment that values your expertise. With a competitive salary package and hybrid work flexibility, this role offers a unique opportunity to lead a dedicated team while managing complex claims, ensuring both personal and professional growth. Experience the satisfaction of making a real impact in a high-performing team that prioritises quality and accountability.
