At a Glance
- Tasks: Be the friendly voice for patients, scheduling appointments and providing essential information.
- Company: Join Apex Radiology, a leading diagnostic imaging provider in WA with a supportive culture.
- Benefits: Enjoy competitive salary, paid parental leave, fitness perks, and employee discounts.
- Other info: Flexible work options and opportunities for career advancement await you!
- Why this job: Make a real difference in patient care while growing your career in a dynamic environment.
- Qualifications: Customer service skills, attention to detail, and experience in medical administration preferred.
The predicted salary is between 47250 - 57750 $ per year.
Apex Radiology, established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X-ray, Ultrasound, Interventional Radiology and Nuclear Medicine. Part of the Integral Diagnostics (IDX Group), one of Australasia’s largest radiology networks with 150+ sites, Apex offers a supportive, forward-thinking environment backed by stability, growth, and a strong focus on patient care and innovation.
We’re looking for a full-time Booking Centre Agent to join our friendly team at Apex Radiology in O’Connor. As a key member of our team, you’ll be the first point of contact for patients and referrers - playing an essential role in creating a smooth and supportive patient experience. If you’re someone who thrives in a fast-paced environment, has a passion for helping others, and enjoys working in a collaborative team, we’d love to hear from you.
Your Day-to-Day Responsibilities Include:
- Answering incoming calls with warmth and professionalism
- Scheduling appointments efficiently, ensuring optimal use of booking slots
- Providing patients with clear information on scan preparation, costs, and concession eligibility
- Processing patient referrals and coordinating with internal clinical teams
- Working closely with radiologists, technicians, and admin colleagues to ensure excellent service delivery
- Maintaining accuracy in patient data entry and handling confidential information with care
What We’re Looking For:
- A strong ‘patient-first’ approach with excellent customer service skills
- Confident communicator who is calm, compassionate, and solutions-focused
- High level of attention to detail, especially in administrative and data entry tasks
- Comfortable using multiple digital platforms and booking systems
- Experience in a medical or allied health administration setting (radiology experience highly regarded)
- Ability to thrive both independently and in a team environment
FOR YOU:
- Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
- Paid Parental Leave: Additional leave to support new parents.
- Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
- Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
- Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
- Referral Bonuses: Financial incentives for referring great talent to our team.
- Career Advancement: Opportunities for career growth and succession planning within an innovative company.
- Work-Life Balance: Flexible work options for full-time or part-time roles.
- Community and Social Events: Engage in a supportive workplace with free parking and great social events.
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Booking Centre Agent in Fremantle employer: iDx
Sunshine Coast Radiology (SCR) is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With flexible rostering options, competitive salaries, and access to ongoing professional development, SCR provides a rewarding environment for Radiographers to thrive while enjoying the stunning lifestyle of the Sunshine Coast.
