At a Glance
- Tasks: Lead and grow strategic customer relationships in the aviation sector.
- Company: Join Ideagen, a global leader in aviation safety solutions.
- Benefits: Enjoy hybrid work, competitive salary, and a focus on work-life balance.
- Other info: Be part of a future-ready team embracing AI and innovation.
- Why this job: Make a real impact in aviation while building trusted partnerships.
- Qualifications: Experience in managing complex customer relationships and knowledge of aviation.
The predicted salary is between 121500 - 148500 $ per year.
We're looking for a Senior Account Director to lead and grow two highly strategic customer relationships within our Aviation business. These are established, long-term partnerships where success comes from building trust, understanding complex operational environments, and helping customers achieve their objectives over many years, not just closing the next deal. You'll become a trusted advisor to senior stakeholders, identifying opportunities to expand the value our solutions deliver while ensuring customers continue to see Ideagen as a strategic partner. This is a senior individual contributor role for someone who is equally comfortable in the boardroom, working alongside operational leaders, and coordinating internal teams to achieve outstanding customer outcomes.
Responsibilities
- Building trusted relationships with senior and executive stakeholders across strategic aviation and government organisations.
- Developing account strategies that align customer priorities with long-term growth opportunities.
- Identifying opportunities to expand adoption of Ideagen solutions and services.
- Leading the full customer journey, from strategic planning and engagement through to adoption, renewal and growth.
- Acting as the executive point of contact for key customer relationships.
- Maintaining accurate forecasting, account planning and pipeline visibility.
- Working cross-functionally with Customer Success, Product, Support and technical teams to deliver exceptional outcomes.
- Bringing market insight and customer feedback back into the business to influence product and go-to-market strategy.
Skills And Experience
- Experience from aviation and defence, highly regulated environments where relationships, credibility and trust matter.
- Experience managing large, complex or strategic customer relationships.
- A proven track record of growing accounts and delivering commercial outcomes.
- Knowledge of the Australian aviation ecosystem and its stakeholder landscape.
- Experience working with software, technology or SaaS solutions.
- Strong commercial, forecasting and account planning capability.
- The confidence and credibility to engage with executive and C-suite stakeholders.
- A collaborative approach and the ability to bring people together to solve customer challenges.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. Enhance your career and make the world a safer place!
Senior Account Director, Aviation SaaS Growth in Melbourne employer: Ideagen
Ideagen is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Sydney. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their careers while making a meaningful impact in sectors like Education and Healthcare. Our hybrid working model promotes work-life balance, and our commitment to compliance and quality empowers employees to contribute to solutions that truly matter.
