Idea 11 is looking for a SeniorSystems Engineerwith strong networking andfirewallmanagement skillsto join our Managed Services team.
This role is ideal for someone who enjoys solving technical problems, taking ownership of customer outcomes, and building theirexpertiseacrossnetworks,securityandinfrastructure.
You'lloperateas a key technical escalation point,specialisingin networks and firewalls, working closely with senior engineers to resolve complex issues and deliver high-quality outcomes.
What You'll Be Doing
- Resolvingissues relating to networks,firewallsand platform issues
- Owning tickets through to resolution whilemaintainingstrong customer communication
- Participating in incident investigations and root cause analysis
- Performing scheduled maintenance and proactive system improvements
- Working directly with customers on technical issues and escalations
- Contributing to projects, migrations, and platform improvements
- Maintaining technical documentation and knowledge base articles
- Assistingwith technical reviews and operational improvement initiatives
Our Core Technology Stack
- Networking(Cisco/Meraki)
- Firewalls (PaloAltoand Fortinet)
- Windows Operating Systems
- Hypervisors (VMware / Hyper-V)
What We're Looking For
- 5+ years in anetworking/infrastructurerole
- Strong troubleshooting and problem-solving skills
- Experience supportingITenvironments
- Excellent communication and customer service skills
- A proactive mindset focused on ownership and continuous improvement
While certifications are not mandatory,you'llstand out if you hold (or are actively pursuing) certifications inPaloAlto,Fortinetand Cisco.
Why Join Idea 11?
- Flexible hybrid working
- Paid overtime
- Paid parental leave
- Company-funded certifications
- Dedicated learning and development time
- Exposure to moderntechnologies
- Supportive, highly technical team culture
- Opportunities to contribute to projects, platform improvements, and technical reviews
Location
Brisbane preferred, but weencourage applications from across Australia
Full Australian working rightsrequired.
Strictly no recruitment agencies.
