Iconic I.T Solutions is a growing Melbourne-based Managed Service Provider (MSP), delivering managed IT, Microsoft cloud solutions, networking and cybersecurity services to small and medium-sized businesses.
We're a hands-on, technically focused team that values quality work, practical solutions and taking ownership of what we deliver.
We're looking for an experienced Level 3 Systems Engineer who enjoys working across a variety of technologies and wants to play an important role in a growing MSP.
About Iconic I.T Solutions
Iconic I.T Solutions is a growing Melbourne-based Managed Service Provider (MSP), delivering managed IT, Microsoft cloud solutions, networking and cybersecurity services to small and medium-sized businesses.
We're a hands-on, technically focused team that values quality work, practical solutions and taking ownership of what we deliver.
We're looking for an experienced Level 3 Systems Engineer who enjoys working across a variety of technologies and wants to play an important role in a growing MSP.
About the Role
This is a hands-on engineering position focused on delivering projects, deploying new solutions and managing client infrastructure.
This is not a traditional helpdesk role. You'll be working on Microsoft 365, Azure, networking, server infrastructure and security projects, while also acting as a senior escalation point for our existing Level 1 and Level 2 engineers.
Our clients are primarily small and medium-sized businesses, so we're looking for someone who enjoys technical variety and can deliver reliable, secure solutions without unnecessary complexity.
Key Responsibilities
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Deploy and manage Microsoft 365, Intune, Autopilot, Entra ID, Conditional Access, Exchange Online, SharePoint and Microsoft Defender.
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Build and maintain Azure Windows Server VMs, virtual networks, storage, backups and VPN connectivity.
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Deploy and manage Azure Virtual Desktop (AVD) environments, including host pools, session hosts and FSLogix.
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Configure and troubleshoot Fortinet FortiGate firewalls, VLANs, IPsec VPNs, routing, NAT and security policies.
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Deploy and maintain Windows Server, Active Directory, Group Policy, Hyper-V and hybrid environments.
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Deliver Microsoft 365 migrations, server deployments, firewall installations and cloud infrastructure projects.
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Troubleshoot complex technical issues escalated by Level 1 and Level 2 engineers.
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Work directly with clients to implement solutions and resolve technical challenges.
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Maintain accurate technical documentation and identify opportunities to improve client environments.
About You
We're looking for a practical, technically capable engineer who enjoys solving problems and taking ownership of their work.
Ideally, you'll bring:
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Strong hands-on experience with Microsoft 365, Azure, Windows Server and networking.
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Practical experience configuring and troubleshooting Fortinet FortiGate firewalls.
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Experience deploying and maintaining Azure infrastructure, including Azure VMs and AVD.
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Strong knowledge of Intune, Entra ID, Autopilot and Microsoft 365 security.
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Experience working in an MSP or supporting multiple business environments.
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The ability to independently deliver technical projects from start to finish.
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Strong troubleshooting, problem-solving and communication skills.
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The ability to guide junior engineers through complex technical issues.
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A proactive approach to learning and improving systems.
Highly Advantageous - Certifications, AI & Automation
Microsoft & Fortinet Certifications
Relevant industry certifications would be highly regarded, including:
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AZ-104 – Azure Administrator Associate
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MD-102 – Endpoint Administrator Associate
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MS-700 – Teams Administrator Associate
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SC-300 – Identity and Access Administrator Associate
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AZ-140 – Azure Virtual Desktop Specialty
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AB-900 – Copilot and Agent Administration Fundamentals
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AB-650 – Microsoft 365 and AI Services Administrator Associate
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Fortinet NSE 4 or higher – Networking and security certifications
Other relevant Microsoft 365, Azure, SharePoint or cybersecurity certifications would also be valued.
AI & Automation
Experience or an interest in the following would be advantageous:
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Microsoft 365 Copilot and its practical use within business environments.
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Microsoft Power Automate for streamlining everyday business and IT processes.
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PowerShell scripting for Microsoft 365 and Windows administration.
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Microsoft Copilot Studio and AI-powered productivity tools.
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Understanding of Microsoft 365 data security and governance when implementing Copilot.
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Identifying opportunities to automate repetitive tasks and improve operational efficiency.
We're not looking for an AI specialist or software developer. An interest in emerging technologies and a willingness to learn and apply them practically is what matters.
What We Offer
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Competitive salary based on experience.
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A project-focused engineering role, not day-to-day helpdesk.
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Exposure to a broad range of Microsoft cloud, networking and cybersecurity technologies.
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Opportunities to work with AI, automation and emerging technologies.
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A collaborative team where your technical input and ideas are valued.
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The opportunity to take ownership of projects and influence technical solutions.
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Professional development and career growth within a growing Australian MSP.
Interested?
If you're an experienced Systems Engineer who enjoys hands-on technical work, solving challenging problems and delivering quality solutions, we'd love to hear from you.
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