Medical Secretary in Brisbane

Join our compassionate Administration Team in a role that mixes between secretarial support for our specialists and medical administration duties across our day hospital. Permanent Full-time, Weekdays Only. Excellent remuneration and benefits.

Central Location: Level 5, 293 Vulture Street, South Brisbane QLD 4101.

If you have healthcare administration experience and want to join an organisation that places patient-focus at the front, we’d love to hear from you.

About the Role:

We have an opportunity for a Medical Secretary / Day Hospital Administrator to join the Icon Cancer Centre team in South Brisbane. Reporting to the Administration Manager, you will be responsible for the delivery of administrative services for our specialists, to all patients, their carers, other external clients as well as your colleagues. We are looking for someone to join us on a permanent full-time basis, working within our operating hours of 6:30am - 6:30pm, Monday to Friday.

Key Responsibilities (Secretarial & Day Hospital Administration):

• Welcoming patients, collecting and entering personal details, completing admissions paperwork with health fund checks.
• Scheduling/organising patient appointments, organising day lists for consultants.
• Preparing consult rooms and paperwork for each clinical session.
• Ensuring accurate collection of new patient information.
• Communicating clearly with patients and their families to ensure all patients are well informed of financial costs related to admissions.
• Answering telephone calls and responding to enquiries.
• Communicating fee schedules and entering/processing patient invoicing and billing (Private Health and Medicare).
• Monitoring and assessing the administration care path of all patients.
• Overseeing wait room and responding to patient queries.
• Discharge procedures and paperwork.
• Supporting Icon Oncology’s WHS Officers and committees to effectively carry out their responsibilities.
• Ad-hoc administration/correspondence duties.

About You:

We are looking for an experienced Medical Administrator with outstanding customer service to join our team. We are looking for someone who is proactive, personable and enthusiastic about the role.

Skills & Experience:

• Experience in a similar role in Day Oncology/Haematology, or similar in-patient settings would be highly advantageous.
• Medical Specialist secretarial experience highly advantageous.
• Experience with Medicare, DVA and Private Health Insurance.
• Excellent organisational and time management skills.
• Ability to communicate with clarity both verbally (face-to-face and telephone) and in writing.
• Ability to use computer systems – competence required in Word and Excel.
• Delivery of excellent client service (to internal and/or external clients).
• Possessing basic knowledge of medical terminology.

Icon Cancer Centre are pioneers of private cancer care in Australia with a proud history spanning decades. We have a large and expanding network of cancer centres across Australia.

Here’s why our people choose us:

• Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
• Impact, at Scale: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day.
• Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people.
• Opportunity, at Hand: We're constantly innovating and evolving.

Our Culture and Benefits:

We don’t just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options.
• Rewards Portal.
• Employee Assistance Program.
• Development Pathways.
• Online Courses.
• Paid Parental Leave.

Excited to join us and make a difference? You belong with a team that genuinely cares. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.