At a Glance
- Tasks: Deliver exceptional customer service and assist with daily store operations.
- Company: Join a growing independent liquor retail chain with a supportive team culture.
- Benefits: Flexible hours, career development opportunities, and a fun work environment.
- Other info: Opportunity to work evenings and weekends in a dynamic setting.
- Why this job: Perfect for wine and spirits enthusiasts looking to grow in the retail industry.
- Qualifications: Retail experience, strong communication skills, and a current RSA certificate.
The predicted salary is between 19.8 - 24.2 $ per hour.
- Customer Service Assistant - Burrill Lake
- Burrill Lake, New South Wales 2539, Australia
- Casual Temporary Customer Service
- Posted 16 Sep 2026
- Description
We are an established privately-owned chain of 30 liquor stores (and growing) located throughout New South Wales.
We are currently seeking an enthusiastic and customer-focused Casual Service Assistant to join our team at our Burrill Lake Store.
At Ice Box Liquor, we pride ourselves on delivering exceptional customer service, maintaining high store standards, and creating a positive and supportive team environment.
As a Casual Service Assistant, you will play a key role in providing outstanding service to our customers while assisting with day-to-day store operations.
This presents an excellent opportunity for a wine, spirits and craft beer enthusiast to work within a growing independent liquor retail business while developing their product knowledge and retail skills.
We are committed to promoting from within and providing genuine career development opportunities for motivated team members who demonstrate a passion for the industry and a strong work ethic.
Key responsibilities include
- Providing exceptional customer service and product recommendations.
- Processing sales through the POS system.
- Maintaining store presentation and merchandising standards.
- Receiving, unpacking and replenishing stock.
- Assisting with promotional displays and ticketing.
- Ensuring compliance with Responsible Service of Alcohol (RSA) requirements.
- Supporting store security and loss prevention initiatives.
What we're looking for
- Previous retail or liquor industry experience.
- A passion for customer service and liquor products.
- Strong communication and interpersonal skills.
Availability to work flexible hours, including evenings and weekends.
This role requires Friday and Saturday availability.
- A current RSA certificate
If you're looking to join a growing business that values its people and offers genuine opportunities for development, we'd love to hear from you.
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Customer Service Assistant – Burrill Lake employer: Ice Box Liquor Pty Ltd
At Ice Box Liquor, we are dedicated to fostering a vibrant and supportive work culture that values exceptional customer service and teamwork. As a Casual Service Assistant at our Burrill Lake store, you will not only engage with a community of passionate wine, spirits, and craft beer enthusiasts but also benefit from our commitment to employee growth and development within our expanding independent business. Join us for a rewarding experience where your contributions are recognised and your career can flourish in a dynamic retail environment.
