At a Glance
- Tasks: Guide complex psychological injury claims and support recovery strategies.
- Company: Join icare, a leader in insurance and care for NSW communities.
- Benefits: Enjoy flexible work, health perks, career development, and inclusive culture.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while shaping sustainable workplace outcomes.
- Qualifications: Experience in psychological injury management and strong stakeholder collaboration skills.
The predicted salary is between 121500 - 148500 $ per year.
Your work helps create the conditions for safe recovery and sustainable return-to-work outcomes for people and employers across NSW. Based within Scheme Performance and Sustainability, you'll use your expertise in psychological injury management to influence claim outcomes, strengthen stakeholder capability and support evidence-based decision making across complex claims. This is an opportunity to work beyond an individual caseload and have a broader impact across the scheme. You'll partner with claims teams, service providers and key stakeholders to improve approaches to psychological injury management, support better customer outcomes and contribute to long-term scheme sustainability.
What you'll be working on:
- Provide specialist guidance on complex psychological injury claims and recovery strategies
- Coach and support claims teams on managing challenging claim scenarios, treatment requests and recovery pathways
- Partner with Claims Service Providers and internal teams to identify opportunities for continuous improvement
- Review claim management practices and use insights to improve service delivery and customer outcomes
- Develop and implement strategies that support effective injury management and sustainable scheme performance
- Build strong relationships with internal and external stakeholders to drive collaboration and better outcomes
- Prepare strategic and operational recommendations, reports and guidance materials to support decision making
What you'll bring:
- Experience managing psychological injuries, mental health conditions or complex recovery matters in an insurance, injury management or clinical setting
- The ability to provide trusted advice and guidance on complex claim situations while balancing customer, regulatory and scheme considerations
- Understanding of workers compensation legislation, injury management principles and relevant regulatory frameworks
- Experience influencing and collaborating with a broad range of stakeholders to achieve shared outcomes
- Strong judgement and problem-solving skills when navigating complexity, competing priorities and sensitive matters
- The ability to explain complex claim, recovery or treatment issues clearly to both technical and non-technical audiences
- Qualifications and experience as a psychologist, social worker, mental health nurse or similar allied health professional will be highly regarded
- Experience in an injury management specialist, technical specialist or advisory role is desirable
What we offer:
- Work-life balance: Flexible and hybrid working arrangements
- Health and wellbeing: Gym subsidies, health checks, and EAP support
- Career development: Learning opportunities to grow your skills and career
- Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing
- Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities
Before you apply, to be eligible for this opportunity, you'll need unrestricted Australian working rights and be able to live and work in NSW. This includes Australian citizens, permanent residents and New Zealand citizens with a current passport. As part of our recruitment process, you'll also be asked to complete standard pre-employment checks, including a criminal history check. Please note: icare operates a direct sourcing model and does not accept agency introductions. We welcome and support people of all abilities and backgrounds to apply and we are committed to creating a workplace where people feel they belong, can contribute their best and have the support they need to thrive. For us, inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve. If you need adjustments during the process please note this in your application.
Complex Claim Specialist (Psychological Injury) in Sydney employer: icare
At icare, we pride ourselves on being an exceptional employer, offering a flexible hybrid working environment in the heart of Sydney CBD. Our commitment to employee growth is evident through our extensive learning opportunities, while our inclusive culture fosters a sense of belonging and support for all team members. With benefits like gym subsidies, health insurance discounts, and extra leave, we ensure that our employees can thrive both personally and professionally.
