icare is seeking a Resolution Lead for a fixed-term contract to May 2027. The role covers Sydney, Parramatta and Gosford with a flexible hybrid working arrangement.
You will manage escalated complaints across all NSW schemes, collaborating with internal and external stakeholders to ensure fair, empathetic and timely resolutions. Key responsibilities include end‑to‑end investigations, stakeholder engagement, and driving continuous improvement based on trend analysis.
#J-18808-Ljbffr
Resolution Lead: Escalated Complaints (Hybrid) in Gosford employer: icare
At icare, we pride ourselves on being an exceptional employer, offering a flexible hybrid working environment in the heart of Sydney CBD. Our commitment to employee growth is evident through our extensive learning opportunities, while our inclusive culture fosters a sense of belonging and support for all team members. With benefits like gym subsidies, health insurance discounts, and extra leave, we ensure that our employees can thrive both personally and professionally.
