At a Glance
- Tasks: Lead process governance and assurance activities to enhance business processes.
- Company: Join icare NSW, a leading insurance and care agency.
- Benefits: Enjoy a competitive salary, hybrid work, and wellness programs.
- Other info: Diverse and inclusive workplace with strong development support.
- Why this job: Make a real impact on community wellbeing while advancing your career.
- Qualifications: Experience in process analysis and risk management is essential.
The predicted salary is between 149739 - 149739 $ per year.
The Senior Process Analyst Governance & Assurance will support the Manager, Business Process & Analysis Practice and broader practice team. The role is focused on leading process governance and assurance activities that supports the implementation and embedment of the newly established Business Process enterprise hub and spoke model. The Senior Process Analyst Governance & Assurance will play a key role in supporting Community of Practice (CoP) events and initiatives, championing our governance and assurance frameworks, and working closely with the broader enterprise to educate and upskill in the area of Process Management.
About the Role:
- Process governance and standardisation
- Establish and enforce process governance frameworks/procedures to ensure consistency and quality in process management across the enterprise, without compromising agility
- Define and maintain process ownership structures across the organisation
- Ensure alignment of processes with company policies, industry standards and regulatory requirements
- Maintain a central repository of process documentation and ensure it remains up to date
- Process compliance, risk management and assurance
- Conduct regular audits, reviews and risk assessments to identify process non-compliance and inefficiencies
- Develop and implement corrective actions to address process gaps
- Collaborate with risk and compliance teams to ensure regulatory and operational risk requirements are met.
- Stakeholder engagement and support
- Provide guidance and support to process owners and teams on governance policies and standards
- Facilitate training and awareness sessions to promote process compliance and best practices
- Manage the process ‘front door’ to ensure the enterprise has the tools, resources and capability to document new or update existing processes
- Continuous improvement and reporting
- Establish metrics and reporting mechanisms to track process compliance and completion. Work closely with optimization leads to understand process performance.
- Drive initiatives to enhance process maturity, quality and accountability
Skills & Experience:
- Previous experience as a Senior Business Process Analyst or Senior Business Analyst
- Previous experience working in or with risk and compliance - a sound knowledge of operational risk management.
- Expert in Microsoft Office suite (including Visio, Word, Excel, Access, SharePoint, Project, and Teams).
- Intermediate in data analytics/reporting/insights capability
- Expert with Lean Sigma/DMAIC.
Culture:
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
About the Company:
Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
icare operates a direct sourcing model so no agency introductions will be accepted. We are a Circle Back Initiative Employer - we commit to respond to every applicant. A talent pool may be created through this recruitment process. If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career. Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
Senior Process Analyst Governance & Assurance in Sydney employer: icare NSW
At icare NSW, we pride ourselves on being an exceptional employer that prioritises the wellbeing and development of our employees. With a strong focus on diversity, comprehensive learning opportunities, and a supportive work culture, we empower our team members to thrive in their roles while contributing to the care of the New South Wales community. Our hybrid working model, coupled with benefits like subsidised gym memberships and annual leave loading, makes icare a rewarding place to build a meaningful career.
