At a Glance
- Tasks: Assist customers with workers' compensation inquiries and explain coverage requirements over the phone.
- Company: Join icare NSW, a supportive team focused on customer service excellence.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on teamwork and problem-solving.
- Why this job: Make a difference by helping people navigate their workers' compensation needs.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 56250 - 68750 $ per year.
icare NSW is seeking a Contact Services Officer to support workers compensation and underwriting services in a hybrid NSW-based role.
You will primarily work over the phone to assist customers, resolve inquiries and explain underwriting documentation and coverage requirements.
As part of a collaborative team, you will gather and verify customer information, participate in policy maintenance activities, and escalate complex issues as needed.
Workers' Comp Customer Support Advisor (12-Month) in Parramatta employer: icare NSW
icare is an exceptional employer that prioritises the wellbeing and development of its employees, offering a hybrid working environment in the heart of Sydney CBD. With comprehensive learning and development support, a corporate wellbeing program, and a strong commitment to diversity, icare fosters a culture where every team member can thrive while making a meaningful impact on the lives of the people of NSW.
