Sales and Events Executive in Melbourne

Conveniently located 25 minutes east of Melbourne CBD, ibis Melbourne Glen Waverley features 155 modern rooms, a restaurant and bar, and conference facilities filled with natural light. Positioned close to shops, dining and public transport, the hotel offers easy access to Melbourne CBD, the Dandenong Ranges and the Yarra Valley, making it a great place to grow your hospitality career.

Purpose

As the Sales and Event’s Executive you will ensure that conference inquiries smoothly transition into confirmed bookings, making the process from inquiry to confirmation a breeze. Your goal is to boost revenue, yield, and market share, all while keeping things light-hearted and enjoyable. With each event, you will create memorable experiences that leave our clients smiling and coming back for more.

Hours: This position requires a commitment of a minimum of 20 hours per week.

Primary Responsibilities

• Respond promptly to all conference sales enquiries, sending proposals and following up with clients to convert enquiries into bookings.
• Prepare proposals, contracts, and internal handover documentation accurately and in a timely manner.
• Maintain effective communication with clients via phone, email, and in-person interactions.
• Provide passionate, friendly, and courteous service to both external and internal guests.
• Daily and weekly administrative duties including distribution of event orders, final numbers and change log reports.
• Coordination of all internal events including offsite catering orders.
• Conduct site inspections with potential clients as required.
• Focus on achieving conversion targets, revenue generation, and meeting budgets.
• Assist the Sales and Marketing Manager and the Hotel Manager in identifying and implementing plans to address revenue opportunities.
• Contribute to building and maintaining a safe workplace at all times, including your own practices and behaviours.

Skills and Experience:

• Demonstrated experience in a similar Conference & Events Sales, Sales & Marketing, or Hospitality management role, with Food & Beverage or Restaurant experience highly regarded.
• A friendly, outgoing, and impeccably presented professional with a "find the yes" approach to customer service, passionate about delivering exceptional experiences and role modeling Accor values and our Heartist culture.
• Strong proficiency in the Microsoft Office suite alongside budgeting, cost estimation, and financial management skills, with knowledge of OPERA (Sales & Catering) and/or iVvy highly desirable.
• A strategic planner adept at orchestrating a diverse range of events, negotiating favorable terms with clients and suppliers, and navigating complex stakeholder environments.
• Superb written and verbal communication, outstanding multi-tasking and time management capabilities, a meticulous eye for detail, and an adaptive mindset that embraces change.
• Full working rights in Australia (Citizen or valid working visa) and the flexibility to work a rotating roster, including mornings, late evenings, weekends, and public holidays as required.

Benefits:

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy.
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.