Front Office Manager in Hobart

Company Description

"Hospitality is a work of Heart" at ibis Styles Hobart. Centrally located on Macquarie Street, ibis Styles Hobart is Tasmania's largest hotel, offering 296 rooms and positioned just a short walk from Hobart's iconic waterfront and Salamanca Market.

We are seeking an experienced and driven Front Office Manager who is looking for more than just a job. This is an opportunity to lead a high-performing team, shape the guest experience, and make a genuine impact in a fast-paced, dynamic environment.

As Front Office Manager, you will take ownership of the day-to-day operations of the Front Office, leading your team to deliver consistently exceptional guest experiences while driving performance, engagement, and operational excellence. You are a confident and visible leader who thrives on developing people, creating a positive team culture, and ensuring every guest interaction is memorable. Join us and become a Heartist®.

About The Role:

• Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards.
• Take ownership of the day-to-day performance of the Front Office, driving operational excellence and team engagement.
• Drive continuous improvement across guest satisfaction, colleague experience and financial performance.
• Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives.
• Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership.
• Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes.
• Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests.
• Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency.
• Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements.
• Lead, coach and develop a high-performing team while embedding Accor's Heartist values and culture.
• Foster a positive, collaborative and guest-focused team environment.
• Ensure all emergency communication and safety procedures are understood, maintained and followed.

About You:

• You'll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership role.
• A solid foundation in hotel operations, backed by at least five years' experience within Front Office.
• Strong operational knowledge of Front Office procedures and Opera PMS.
• Experience in forecasting, budgeting, and revenue management principles.
• Demonstrated ability to manage rosters and labour costs while maintaining service excellence.
• A confident and approachable leader who can motivate, engage and inspire high-performing teams.
• Exceptional communication skills, with a passion for coaching and developing others.
• Calm under pressure, solutions-focused, and committed to delivering outstanding guest experiences.
• Highly organised, tech-savvy, and driven by continuous improvement and efficient ways of working.
• Flexibility to work a variety of shifts, including weekends, evenings and public holidays.

What is in it for you?

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
• "Learn Your Way" with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Be part of a dynamic hotel environment with a supportive and fun team.
• Recognition of service anniversaries and Accor Tenure Milestones.

We are unable to provide sponsorship for this role, so Australian working rights are required.