At a Glance
- Tasks: Shape requirements and collaborate with teams to deliver tech solutions.
- Company: Join IAG, a top insurer in Australia and NZ, known for innovation.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic industry.
- Why this job: Make a real impact by bridging business needs with technology.
- Qualifications: Experience in business analysis and familiarity with tech platforms.
The predicted salary is between 81000 - 99000 $ per year.
IAG, a leading general insurer in Australia and New Zealand, seeks a Senior Business Analyst for Contact Centre Technology to bridge business demand with technology delivery across Sydney, Brisbane, or Melbourne.
You will:
- Shape requirements
- Produce epics and user stories
- Help prioritise work for sprint delivery
You’ll collaborate with product, engineering and analytics teams, leveraging platforms like NICE CXone and IEX, and you’ll use Jira/Confluence to maintain clear documentation.
Senior Business Analyst – Remote in Sydney employer: IAG
CGU, part of IAG, is an exceptional employer that prioritises a values-driven work culture and offers flexible arrangements to support work-life balance. With a strong focus on employee development, you will have ample opportunities to grow your skills while collaborating with diverse teams in a vibrant location like Sydney, Melbourne, or Perth. Join us to make a meaningful impact in the workers' compensation sector and enjoy a rewarding career path.
