At a Glance
- Tasks: Help customers with refunds and resolve inquiries in a supportive team.
- Company: Join IAG, the largest insurance group in Australia and NZ.
- Benefits: Enjoy flexible work-from-home options, boosted super, and generous leave.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Make a real impact while building relationships and solving problems.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 62100 - 75900 $ per year.
At IAG, we’re ready for you.
We're the largest general insurance group in Australia and New Zealand.
Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
We are currently recruiting for multiple Consultant, Sales & Service positions within the Remediation team, supporting the delivery of customer refunds as well as internal processes.
If you enjoy solving problems, negotiating positive outcomes and collaborating with a range of stakeholders, this could be the role for you.
As a key customer contact in this predominantly phone-based role, you’ll build trusted relationships and work towards successful resolutions.
These are 12-month maximum-term opportunities, with the potential to extend to 2 years, offering a predominantly work-from-home arrangement with the flexibility of a hybrid model, requiring attendance in the office twice per month.
The role operates on an 8-hour rotating shift roster between 8:30am and 5:30pm, Monday to Friday.
We’re looking for enthusiastic, detail-oriented people who enjoy delivering great customer outcomes and want to be part of a supportive, collaborative team with a positive atmosphere.
You can be based in Meanjin (Brisbane), Naarm (Melbourne), or Dharug country (Parramatta)
What You'll Do
- Manage inbound telephone and written enquiries
- Act as a first point of enquiry for impacted customers
- Process payments or complete other applicable remediation actions accurately
- Review and validate customer, policy, financial and risk information migrating from legacy systems
- What You'll Bring
- Experience in a customer-facing role; call centre experience is advantageous but not essential.
- Strong communication and relationship-building skills, with a confident and personable approach.
- Self-motivated team player who thrives in a fast-paced and evolving environment.
- Ability to multitask and manage call volumes
- Tech-savvy and proven ability to confidently use multiple systems and platforms simultaneously
- Strong attention to detail
What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days My Leave (extra leave for what’s important to you).
- Work from home and many more flexibility options with my Flex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Industry-leading 20 weeks paid parental leave.
- Access to Linked In Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
- *employment type eligibility criteria apply
- Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag. com. au for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
That’s not just words.
It’s our people promise.
We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.
We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
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Remediation: Customer Refunds & Service Consultant – Hybrid in Melbourne employer: IAG
CGU, part of IAG, is an exceptional employer that prioritises a values-driven work culture and offers flexible arrangements to support work-life balance. With a strong focus on employee development, you will have ample opportunities to grow your skills while collaborating with diverse teams in a vibrant location like Sydney, Melbourne, or Perth. Join us to make a meaningful impact in the workers' compensation sector and enjoy a rewarding career path.
