At a Glance
- Tasks: Support customers through claims management during natural disasters and provide compassionate assistance.
- Company: Join RACQ Insurance, a purpose-driven company making a real difference in communities.
- Benefits: Free onsite parking, hybrid work options, and the chance to impact lives positively.
- Other info: Flexible rosters and opportunities for career growth within IAG.
- Why this job: Be part of a team that helps people recover during tough times and make a meaningful impact.
- Qualifications: Strong customer service skills and resilience in high-pressure situations.
The predicted salary is between 62100 - 75900 $ per year.
Make a difference when it matters most. From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance continues to help members live and move safely, securely and sustainably into the future, while benefiting from IAG's expertise and support. This CAT (Catastrophe) Season, we're looking for people who are driven by purpose and want to make a real difference. From December through March, we'll be building a talent pool of passionate professionals ready to support customers and communities impacted by natural disasters. It's an opportunity to be part of something bigger, helping people navigate difficult circumstances and recover with confidence during times of need.
Why Register Your Interest?
Natural disasters can happen at any time. By building our talent pool now, we're ensuring we're ready to mobilise quickly and support customers when they need us most. While start dates will depend on weather events and business demand, we're taking action today so we can make a difference tomorrow.
What You'll Do
- Manage Property or Motor claims, ensuring a compassionate and professional customer experience
- Take inbound calls and support customers affected by natural disaster events
- Lodge claims and assess information accurately and efficiently
- Read and interpret reports and supporting documentation
- Navigate multiple systems while maintaining high attention to detail
What You'll Bring
- Strong customer service experience within fast-paced, high-pressure or regulated environments
- Resilience and confidence handling complex and emotional conversations
- Excellent verbal and written communication skills
- Tech-savvy and proven ability to confidently use multiple systems and platforms simultaneously
- Ability to multitask and manage high call volumes
What We Offer
- Free onsite parking at our Eight Mile Plains office
- Hybrid working arrangements
- The opportunity to support communities during significant weather events and make a meaningful impact
Applications close: Friday 13 November 2026 11:59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
This temporary position will be payrolled via our designated third-party payroll provider in accordance with the applicable award.
Expression of Interest - Catastrophe Season Temporary Claims Management Officer in Brisbane employer: IAG
CGU, part of IAG, is an exceptional employer that prioritises a values-driven work culture and offers flexible arrangements to support work-life balance. With a strong focus on employee development, you will have ample opportunities to grow your skills while collaborating with diverse teams in a vibrant location like Sydney, Melbourne, or Perth. Join us to make a meaningful impact in the workers' compensation sector and enjoy a rewarding career path.
