Department for Housing and Urban Development Job reference: 831961 Location: 5000 - ADELAIDE Job status: Short Term Contract Eligibility: Open to Everyone
Who are we:
Our department’s primary objective is the delivery of homes andhousing options for South Australians. In response to the nationalhousing crisis, we are committed to accelerating the build of adiverse range of housing options. We strive to find solutions tothe urgent demand for housing security.
Our mission focuses on coordinating various portfolios relatedto housing, housing infrastructure, urban development, andplanning. By ensuring sound decisions and efficient management, westrive to create sustainable, well-planned communities offeringsafe and affordable housing options.
Join us in our endeavour to address one of the most pressingchallenges of our time and make a tangible difference in the livesof our community.
The Role: (Term Backfill)
The Service Desk Team Lead leads the PlanSA Service Desk inproviding first-level technical support for the ePlanning system, assisting members of the public and planning industry users tonavigate and use the integrated planning and developmentplatform.
The role reports the PlanSA Operations Lead and oversees dailyteam operations, prepares service desk performance statistics, actsas an escalation point for enquiries and technical support issues,and coordinates user management activities, including audits,onboarding and training. The Service Desk Team Lead modelsexcellent customer service and applies a sound understanding of theePlanning system to support effective service delivery.
About You:
To be successful in this position, you must be able todemonstrate experience across the following key capabilities:
- Proficient in Microsoft Outlook Word and Excel.
- Demonstrated flexibility, adaptability and versatility ofapproach in dealing with changing work requirements, newinformation and procedures.
- Demonstrated ability to work under limited direction,manage time and priorities, including planning, organising,coordinating and progressing concurrent priorities and projectsto meet objectives.
- Demonstrated ability to communicate clearly, concisely andeffectively both verbally and in writing with stakeholders atall levels including successfully consulting, liaising andinfluencing a range of stakeholders, and negotiating andmanaging conflict with tact and diplomacy.
- Experience in developing and maintaining standard operatingprocedures for customer service operations.
- Ability to exercise a good level of problem-solving skillsin an uncertain and changing environment.
- Can proactively assess’ processes and work on continuousimprovement.
- Strong attention to detail and effective record keepingskills.
- Experience providing leadership to a customer service team,preferable technical support team.
- Familiar with South Australia’s ePlanning systems.
Special Conditions:
Successful applicants will be required to obtain a satisfactoryDepartment of Human Services Criminal History Check or NationalPolice Check prior to employment.
Remuneration:
Enquiries:
For all confidential enquiries, please contact John Armstrong, Team Leader - TechnicalSupport atJohn.Armstrong@sa.gov.au
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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Service Desk Team Lead in Adelaide employer: I WORK FOR SA
The Department for Infrastructure and Transport is an exceptional employer located in the heart of Adelaide CBD, offering a collaborative and inclusive work culture that values diversity and innovation. Employees benefit from ongoing professional development opportunities, competitive remuneration, and the chance to contribute to meaningful projects that enhance the safety and efficiency of South Australia's transport network. With a commitment to flexible working arrangements and a supportive environment, this role is ideal for those looking to make a positive impact in their community.
