Department of Treasury and Finance
Job reference: 862716
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone
Join a team of good people, doing interesting work, with seriousimpact for South Australia. Help deliver the technology servicesthat enable DTF staff to support critical government services,policy development and digital transformation initiatives acrossSouth Australia.
What We Offer
- Meaningful work that contributes to outcomes for SouthAustralia
- A supportive team environment where people connect andcollaborate
- Flexible working arrangements that support life andcareer
- Opportunities to grow capability and build a long-termcareer
- Salary packaging and wellbeing benefit
Who we are
At the Department of Treasury and Finance (DTF), we’re buildinga world-class Treasury for South Australia – it’s about the peopleand the impact we create together.
About our branch
The Information and Technology (I&T) Branch delivers acomprehensive suite of digital services across DTF, from customersupport and platform management through to innovative andtransformative technology initiatives. The branch plays a criticalrole in enabling DTF's vision of being a world-class Treasury.
Why this role matters
As a Platform Support Officer, you will playan important role in delivering high-quality ICT support servicesthat enable staff across DTF to work efficiently and effectively.Through technical support, incident resolution, applicationsupport, and continuous service improvement, you will contribute toa positive customer experience and help strengthen DTF's DigitalCentre of Excellence.
What you will do
Key responsibilities may include:
- Providing end-to-end ICT support by diagnosing, resolving,and escalating incidents and service requests.
- Supporting business applications, system testing, releaseactivities, and deployment processes.
- Monitoring operational activities and coordinating withtechnical teams to ensure timely issue resolution.
- Building strong relationships with customers andstakeholders to deliver professional, customer-focusedsupport.
- Contributing to service improvement initiatives and theongoing development of support processes and standards.
- Maintaining accurate documentation and supportingcompliance with relevant policies, procedures, and legislativerequirements.
Remuneration: ASO4 - $82,212 - $86,180 p.a. +12% Super
What you bring
We’re looking for someone who has:
- Strong customer service, communication, and stakeholderengagement skills.
- The ability to troubleshoot technical issues, analyseproblems, and identify practical solutions.
- Experience supporting Microsoft technologies includingWindows, Microsoft 365, SharePoint, Teams, and OneDrive.
- The ability to manage competing priorities and deliveroutcomes within agreed timeframes.
- A commitment to continuous improvement and deliveringhigh-quality customer experiences.
Enquiries
If you’d like to learn more, or for a confidential discussion,please contact
Diversity & Inclusion
We welcome applicants from all backgrounds, identities and livedexperiences.
If you have accessibility needs or would like us to make anyadjustments at any stage of the process — such as receivinginterview questions in advance, flexible interview formats, oraccessing materials in alternative formats — please let us know.We’re happy to work with you to understand what will help youperform at your best.
Aboriginal Employment Program
Aboriginal and Torres Strait Islander applicants are encouraged,but not required, to join the SA Public Sector AboriginalEmployment Register. The register provides optional support andaccess to employment opportunities across the SA public sector.
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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Platform Support Officer in Adelaide employer: I WORK FOR SA
The Department for Infrastructure and Transport is an exceptional employer located in the heart of Adelaide CBD, offering a collaborative and inclusive work culture that values diversity and innovation. Employees benefit from ongoing professional development opportunities, competitive remuneration, and the chance to contribute to meaningful projects that enhance the safety and efficiency of South Australia's transport network. With a commitment to flexible working arrangements and a supportive environment, this role is ideal for those looking to make a positive impact in their community.
