Join our team as a Medical Receptionist and Contact Centre Agent (Dual Role). This role is primarily based at our Marsden Park clinic and will provide assistance to our Castle Hill clinic as needed. We are open tofull-time or part-timearrangements,with shifts available from Monday to Friday between 8.00am-5.00pm.
Role Overview:
As aMedical Receptionist and Contact Centre Agent,you will be the first point of contact for our patients.
Your responsibilities will include:
- Greeting patients warmly and assisting with check-in procedures.
- Answering emails and phone calls promptly and handling inquiries professionally.
- Advising patients of preparation prior to relevant scans.
- Billing procedures – private, Medicare, workers compensation, and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.
What we're looking for:
- Previous radiology experience would be an advantage.
- Demonstrates exceptional attention to detail.
- Maintains a high level of accuracy in a fast-paced environment.
- Clear verbal and written communication skills.
- Strong organisational abilities to manage appointments and patient flow.
- Confidence working across multiple screens and systems.
- Ability to perform shifts at all clinics as needed.
What we can offer you:
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Discounted and bulk billed scans and services for you and your family
Learning and development
- Comprehensive training to help you put your best foot forward in the role
- Career opportunities across our diverse Network
Workplace Experience
- Collaborative and inclusive team
- Free parking onsite and a quick walk to trains/buses
- Lots of uniform options to suit your preferences at no cost to you with annual top ups
- Industry-competitive salary and benefits package
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.
Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.
Medical Receptionist/ Call Centre Agent in Sydney employer: I-MED Radiology Network
As a Sonographer with us, you'll join a supportive and collaborative team dedicated to delivering exceptional patient care in a state-of-the-art facility. We prioritise your wellbeing with benefits like a Fitness Passport and offer extensive learning and development opportunities to help you grow in your career. Enjoy the convenience of free onsite parking and easy access to public transport while working in a friendly environment that values your contributions.
