- Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);
- Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids;
- Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;
- Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;
- Other tasks assigned by superiors.
Qualifications
- 2+ years' of technical support experience in solar industry
- Customer service oriented
- Strong written and verbal and troubleshooting skills
Technical Support Engineer in Melbourne employer: HYXI
Join a dynamic team as a Technical Support Engineer in the thriving solar industry, where your expertise will directly contribute to innovative product development and customer satisfaction. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and professional development opportunities, all while being located in a vibrant community that values sustainability and technological advancement. With a strong commitment to employee well-being and a focus on meaningful work, we offer a rewarding environment for those looking to make a difference in renewable energy.
