At a Glance
- Tasks: Deploy and support cutting-edge managed hosting and private-cloud infrastructure.
- Company: Join Hyve, a leading UK managed hosting provider expanding in Australia.
- Benefits: Collaborate with experienced engineers and enjoy continuous skill development.
- Other info: Exciting opportunity to shape local operations and deliver exceptional service.
- Why this job: Be part of a growing team and make a real impact on customer environments.
- Qualifications: Tertiary qualification in IT or equivalent experience, plus strong troubleshooting skills.
The predicted salary is between 50715 - 61985 $ per year.
Technical Support Engineer - Hyve Managed Hosting
The Technical Support Engineer is responsible for the deployment, administration and ongoing support of Hyve's managed hosting and private-cloud infrastructure for its Australian customers.
The role ensures the availability, performance, security and integrity of business-critical server, virtualisation, network and storage platforms, and provides expert technical support as Hyve establishes and grows its Australian operations.
Benefits
You'll work closely with customers and collaborate with experienced engineers across Australia and the UK, sharing knowledge and helping deliver consistent, high-quality outcomes for our global customer base.
If you enjoy solving problems, taking ownership, and continuously developing your technical skills, we'd love to hear from you.
- Task & responsibilities
- Hyve Managed Hosting Pty Ltd
The Technical Support Engineer is responsible for the deployment, administration and ongoing support of Hyve's managed hosting and private-cloud infrastructure for its Australian customers.
The role ensures the availability, performance, security and integrity of business-critical server, virtualisation, network and storage platforms, and provides expert technical support as Hyve establishes and grows its Australian operations.
Benefits
You'll work closely with customers and collaborate with experienced engineers across Australia and the UK, sharing knowledge and helping deliver consistent, high-quality outcomes for our global customer base.
If you enjoy solving problems, taking ownership, and continuously developing your technical skills, we'd love to hear from you.
- Task & responsibilities
- Installing, configuring and maintaining Linux and Windows server operating systems across managed hosting and private-cloud environments.
- Administering and maintaining virtualisation and container platforms, including VMware and Open Shift, to ensure availability and performance.
- Deploying, managing and maintaining physical and virtual server infrastructure for enterprise customer environments.
- Monitoring system and platform performance, capacity and integrity, and proactively resolving faults to meet agreed service levels.
- Administering web, application and database platforms, including IIS, Apache, My SQL and Microsoft SQL Server.
- Configuring and maintaining Active Directory, Microsoft Exchange and related identity and messaging services.
- Configuring and maintaining load balancers, firewalls and web application security technologies to protect customer environments.
- Diagnosing and resolving network and connectivity issues, including TCP/IP, DNS and routing.
- Administering enterprise storage and compute resources, and managing backups, patching and system hardening.
- Performing root-cause analysis on incidents, documenting resolutions and contributing to post-incident reviews.
- Maintaining system documentation, knowledge-base articles and operational procedures.
- Participating in an on-call, out-of-hours support roster to maintain platform availability.
- Qualification & experience
- A relevant tertiary qualification in information technology or computer science, or equivalent demonstrated experience.
- At least five years' experience administering Linux and Windows server environments in production.
- Demonstrated experience with virtualisation (VMware, Open Shift/Kubernetes), enterprise networking, storage and security technologies.
- Strong troubleshooting, incident-management and customer-service skills.
- Willingness to participate in an on-call / out-of-hours support roster.
- About Company
Hyve is expanding into Australia, and we're looking to build a team of Technical Support Engineers to be among the first key hires in our Sydney office.
This is a rare opportunity to join an established UK managed hosting provider at the ground level of its Australian growth.
You'll play a key role in supporting customer environments, helping shape our local operations, and delivering the exceptional level of service that Hyve is known for.
We provide enterprise-grade managed hosting, private cloud, and infrastructure solutions for organisations that value uptime, security, performance, and expert support.
Our customers rely on us to manage business-critical environments, and we pride ourselves on delivering a level of service that goes above and beyond what is typically found in the industry.
This job is posted from Workinitiatives platform.
Work Type
Full time
Job Publish
29-10-2026
Job Expire
- 28-11-2026
- #J-18808-Ljbffr
Technical Support Engineer in Sydney employer: Hyve Managed Hosting Pty Ltd
Hyve Managed Hosting Pty Ltd offers a collaborative work environment where employees can engage closely with customers and experienced engineers across Australia and the UK. The company emphasizes problem-solving, ownership, and continuous technical skill development, making it an attractive place for those looking to grow in the managed hosting and private-cloud infrastructure sector.
Contact Details:
Hyve Managed Hosting Pty Ltd Recruitment Team
