Overview
At Hyatt Regency Sydney, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
Opportunity is calling for an experienced Guest Service Agent to join our team at Australia's largest hotel. We are open to both Part-Time and Full-Time applicants! Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.
Benefits for working with Hyatt Include:
- After 90 days of service, 6 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)
- Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family
- Reward and recognition programs
- Learning and development opportunities
- Fully laundered uniform
- Discounted city parking
Responsibilities
- Serve as the face of the property, assisting guests with all inquiries to achieve Hyatt's five-star standards
- Conduct a large volume of check-ins and check-outs
- Professionally handle complaints and be able to make recommendations to enhance guests' stay
- Deliver exceptional customer service to both internal and external guests
- Strive to create memorable experiences
Qualifications
- Previous Front Office experience
- Exposure to using OPERA system – highly regarded
- Exceptional customer service and interpersonal skills
- Ability to work in a high-volume and fast-paced environment
- Strong verbal and written communication skills
- Excellent grooming and personal presentation
- Valid Australian working rights
- Availability to work across a 7-day rotating roster and 38 hours per week
Employment type
- Full-time
- Part-Time
Seniority level
- Entry level
Job function
- Other
Industries
- Hospitality
Guest Service Agent employer: Hyatt Regency
Hyatt Regency Sydney is an exceptional employer that fosters a culture of belonging and growth, making it an ideal place for a Venue Sales Executive. Located in the heart of Sydney's Central Business District, employees enjoy a vibrant work environment with access to extensive learning and development opportunities, as well as unique benefits like complimentary accommodation and discounted city parking. Join our team and be part of a global brand that values innovation and offers endless career possibilities.
