At a Glance
- Tasks: Manage overnight hotel operations, ensuring guest satisfaction and safety.
- Company: Join Hyatt Place Melbourne, a vibrant and innovative hotel.
- Benefits: Career growth, discounts on stays, and a supportive work environment.
- Other info: Flexible shifts with opportunities for professional development.
- Why this job: Be part of a dynamic team making a difference during the night shift.
- Qualifications: 2+ years in hospitality, strong communication skills, and a valid driver's license.
The predicted salary is between 47250 - 57750 $ per year.
We are seeking an experienced Night Supervisor to join our team at Hyatt Place Essendon Fields in the vibrant Essendon Fields area. As a Night Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary focus will be on managing guest accounts and providing exceptional customer service to our guests while upholding Hyatt brand standards during the overnight shift.
Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields’ retail and commercial precinct. Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne’s Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.
What You'll Be Doing
- Performing nightly audit procedures to reconcile financial transactions and guest accounts
- Generating and reviewing various financial reports to ensure accuracy and compliance
- Remain flexible and adaptable, assisting across hotel departments including Rooms and Food & Beverage
- Handling guest check-ins, check-outs, and resolving any inquiries or issues that may arise during the night whilst upholding Hyatt Brand Standards
- Monitoring and maintaining hotel security and safety protocols
- Assisting with other front office duties as needed, such as answering phones and responding to guest requests
- Providing a high level of customer service to all guests throughout the night
- Assist with guest and crew transportation arrangements
- Work alongside our Night Manager for 3 days a week and 2 days independently
Please note: Only candidates with current and valid Australian work rights will be considered for this position.
Qualifications
- Relevant degree in Hospitality is an advantage
- Full Victorian Driver’s License a must
What We're Looking For
- Minimum of 2 years' experience in a Night Supervisor or similar role in the hospitality industry
- Previous experience using OPERA Cloud (essential).
- Strong numerical and analytical skills, with the ability to accurately reconcile financial records
- Excellent communication and customer service skills, with the ability to handle guest inquiries and resolve issues effectively
- Proficient in the use of hotel management software and technology
- Flexible and adaptable, with the ability to work independently during overnight shifts
- A team player with a positive and proactive attitude
What We Offer
- Employee Assistance Program
- Opportunities for career development and growth
- A dynamic and supportive work environment
- Discounts on accommodation and dining at Hyatt properties worldwide
- Free on-site Parking & Essendon Fields Precinct Discounts
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Night Supervisor in Melbourne employer: Hyatt Place
Hyatt Place Melbourne Essendon Fields is an exceptional employer, offering a dynamic and supportive work environment that prioritises employee growth and development. With a strong focus on teamwork and collaboration, employees benefit from career advancement opportunities, discounts on accommodation and dining at Hyatt properties worldwide, and a culture built on empathy and respect. Located in a prime area close to the airport and Melbourne's CBD, this role as Director of Event Sales allows you to thrive in a vibrant setting while making meaningful contributions to the hotel's success.
