We are seeking an experienced Assistant Night Manager to join our team at Hyatt Place Essendon Fields in the vibrant Essendon Fields area. As an Assistant Night Manager, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary focus will be on managing guest accounts and providing exceptional customer service to our guests and uphold Hyatt brand standards during the overnight shift.
Please note: Only candidates with current and valid Australian work rights will be considered for this position.
Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields’ retail and commercial precinct.
Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne’s Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.
What you'll be doing
Performing nightly audit procedures to reconcile financial transactions and guest accounts
Generating and reviewing various financial reports to ensure accuracy and compliance
Remain flexible and adaptable, assisting across hotel departments including Rooms and Food & Beverage
Handling guest check-ins, check-outs, and resolving any inquiries or issues that may arise during the night whilst upholding Hyatt Brand Standards
Monitoring and maintaining hotel security and safety protocols
Assisting with other front office duties as needed, such as answering phones and responding to guest requests
Providing a high level of customer service to all guests throughout the night
Assist with guest and crew transportation arrangements.
Work alongside our Night Manager for 3 days a week and 2 days independently
What we're looking for
Minimum of 2 years' experience in a Night Supervisor or similar role in the hospitality industry
Strong numerical and analytical skills, with the ability to accurately reconcile financial records
Excellent communication and customer service skills, with the ability to handle guest inquiries and resolve issues effectively
Proficient in the use of hotel management software and technology
Flexible and adaptable, with the ability to work independently during overnight shifts
A team player with a positive and proactive attitude
Qualifications
Relevant degree in Hospitality is an advantage
Full Victorian Driver’s License a must
What we offer
With enriching work comes amazing rewards! Just some of our employee benefits include:
Employee Assistance Program
Opportunities for career development and growth
A dynamic and supportive work environment
Discounts on accommodation and dining at Hyatt properties worldwide
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
If you are looking for a fulfilling career, please apply.
Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
#J-18808-Ljbffr
Night Operations Lead - Guest Experience & Audit in Melbourne employer: Hyatt Place
Hyatt Place Melbourne Essendon Fields is an exceptional employer, offering a dynamic and supportive work environment that prioritises employee growth and development. With a strong focus on teamwork and collaboration, employees benefit from career advancement opportunities, discounts on accommodation and dining at Hyatt properties worldwide, and a culture built on empathy and respect. Located in a prime area close to the airport and Melbourne's CBD, this role as Director of Event Sales allows you to thrive in a vibrant setting while making meaningful contributions to the hotel's success.
