F&B Assistant Manager in Melbourne

Hyatt Place Melbourne Caribbean Park has set a new standard of accommodation located in the south-eastern suburbs of Melbourne, a mere 27 kilometres from the CBD. Ideally located for business and leisure travellers, the hotel boasts 171 stylish guestrooms and combines style and innovation to deliver casual hospitality and purposeful service in a smartly designed, high-tech and contemporary environment.

Delivering unparalleled comfort and luxury, the hotel will comprise of Archies Bar and Restaurant, grab-and-go food market, lobby lounge, 24-hour fitness center and flexible event space for up to 170 people.

About the Role

To support the Food and Beverage Manager in the leadership and day-to-day operation of the Food and Beverage department, ensuring exceptional guest experiences, strong operational performance and alignment with Hyatt standards. The Assistant Manager is responsible for leading and developing Food and Beverage teams, maintaining service excellence across all outlets and events, driving productivity and financial results, and fostering a positive, engaged and high-performing team culture. The role acts as a hands-on operational leader, ensuring the efficient delivery of food and beverage services while supporting departmental objectives, compliance requirements and Hyatt's purpose of caring for people so they can be their best.

Main Responsibilities

• Monitor all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary and assist if required.
• Assist in ensuring that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• Establish a rapport with guests maintaining good customer relationship and handling guest complaints and requests appropriately.
• Ensure that all the outlets and banquets are managed efficiently according to the established concept statements.
• Monitor service and food and beverage standards in all outlets and banquets.
• Ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy.
• Oversee the preparation and update of individual Departmental Operations Manuals.
• Conduct regular weekly operational briefings communications meetings with the Outlets Managers.
• Ensure that all associates deliver the brand promise and provide exceptional guest service at all times.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner.
• Support each outlet management team to be totally accountable for their profitability and payroll budgets.
• Work closely with the marketing team to develop a yearly marketing plan to support the Food and Beverage activities.
• Continuously seek ways to assist the Outlet Management maximise their revenues and profits.
• Monitor and analyse the activities and trends of competitive restaurants, bars and other hotel’s banqueting departments.
• Direct subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria.
• Oversee and assist in the recruitment and selection of all Food and Beverage associates.
• Develop and assist with training activities focused on improving skills and knowledge.
• Encourage associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
• Ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.
• Ensure the implementation and maintenance of an efficient and effective system of management for Occupational Health and Safety (OH&S).

Application Requirements

• Demonstrated leadership experience within Food & Beverage, hospitality, or a similar operational environment.
• Strong understanding of restaurant, bar, café and event operations, including service standards and guest experience delivery.
• Proven ability to lead, coach and develop teams while fostering a positive and accountable workplace culture.
• Excellent organisational and problem-solving skills, with the ability to manage competing operational priorities.
• Experience with rostering, labour management, cost control and achieving departmental financial objectives.
• Availability to work a flexible roster, including mornings, evenings, weekends and public holidays.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces. Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.