At a Glance
- Tasks: Facilitate smooth communications for guests and staff, ensuring a luxury experience.
- Company: Join the renowned Park Hyatt, known for sophisticated luxury and exceptional service.
- Benefits: Enjoy complimentary meals, discounts, global accommodation perks, and professional development opportunities.
- Other info: Experience a supportive work culture with endless career growth possibilities.
- Why this job: Be part of a diverse team that values empathy, integrity, and innovation in hospitality.
- Qualifications: Strong communication skills, computer proficiency, and ability to thrive under pressure.
The predicted salary is between 31500 - 38500 $ per year.
Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks pay off.
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About the role
- Responsible for facilitating efficient communications for both guests and employees within the hotel and for external communications.
- Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
- Handles personal wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
- Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
- Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
- To log all requests and to ensure that the required follow up actions occur within 15 minutes.
Qualifications
- Good Telephone and communication skills.
- Good Computer Skills particularly in the use of MS Office.
- Good organisational skills.
- Able to work well under pressure.
- 6 months experience in a hotel of comparable standards is desired.
Working at Park Hyatt Sydney will include:
- Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets.
- Access to complimentary and discounted Hyatt accommodation worldwide.
- Access to internationally recognised learning and development programs and opportunities.
- Access to an employee assistance program and paid family leave benefits.
- Being part of a diverse and inclusive team, passionate about their work.
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
Guest Service Officer in Sydney employer: Hyatt Hotels Corporation
At Andaz Gold Coast, we pride ourselves on fostering a vibrant work culture that values individuality and local connections. As a Concierge Assistant Manager, you will not only have the opportunity to create memorable experiences for our guests but also benefit from ongoing professional development and a supportive team environment. With a focus on personal growth and a genuine love for the Gold Coast, working here means being part of a family that celebrates curiosity and creativity in every guest interaction.
