Keep our techs moving and our customers happy
HVAC Australia is looking for an organised, switched-on Service Coordinator to join our Brisbane team. You'll be the central link between our customers, our field technicians and our office, making sure every job is booked, scheduled and completed smoothly.
What's in it for you
Competitive salary + super, depending on your experience
Flexible start and finish times that fit around your life
A stable, full-time role with a growing business
A supportive team that values clear communication and getting things done
What you'll be doing
Scheduling and dispatching quoted, maintenance and breakdown jobs for our field technicians
Taking customer calls and emails, logging service requests and keeping customers updated
Managing technician calendars to make the best use of time and travel
Coordinating parts, materials and subcontractors so jobs are ready to go
Following up on job completion, paperwork and invoicing
Fleet management of vehicles
Training compliance for field staff
Prioritising urgent callouts and juggling changing priorities on the fly
What we're looking for
Experience in service coordination, scheduling or dispatch, ideally in HVAC, refrigeration, electrical, plumbing or another trade or field-service setting
Strong organisational skills and a sharp eye for detail
Confident, friendly phone manner and clear written communication
Comfortable using job management software – we use simPRO & Microsoft Office Suite
A calm, solutions-focused approach when the day doesn't go to plan
HVAC or trade knowledge is a bonus, but not essential. We'll train the right person
HVAC Australia is an equal opportunity employer. We encourage applications from people of all backgrounds.
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