At a Glance
- Tasks: Lead and develop a dynamic Service Department, ensuring exceptional customer experiences.
- Company: Join Hurstville Toyota, a stable dealership with loyal clients and long-term staff.
- Benefits: Opportunity for career growth, supportive environment, and valued leadership.
- Other info: Be part of a high-performing team and drive departmental success.
- Why this job: Make a real impact in a respected automotive environment and step up your career.
- Qualifications: Experience as a Service Manager or 2IC, strong leadership and customer service skills.
The predicted salary is between 63000 - 77000 $ per year.
Hurstville Toyota is looking for an experienced and motivated Service Manager to lead our busy Service Department and play a key role in the continued success of the dealership. This is an opportunity for an established Service Manager to step into a well-supported leadership role, or for an experienced 2IC or Senior Service Advisor who is ready to take the next step and prove themselves in a Service Manager position.
We're looking for someone who understands that a great Service Department is built around people, customer experience and performance.
About the Role
As Service Manager, you'll take ownership of the day-to-day operation of the Service Department, ensuring our customers receive an exceptional experience while the team operates efficiently and profitably. You'll be responsible for:
- Leading, coaching and developing the Service Department team
- Managing daily workshop and service operations
- Driving customer satisfaction and retention
- Monitoring departmental performance, productivity and profitability
- Managing workflow, bookings and capacity
- Ensuring manufacturer and dealership standards are consistently met
- Maintaining strong relationships with customers and resolving issues professionally
- Working closely with the Dealer Principal, management and other departments
- Ensuring high standards of Health & Safety, compliance and processes
- Identifying opportunities to improve processes, efficiency and customer experience
About You
We're looking for an automotive professional who combines strong leadership with a genuine customer focus. You'll ideally have previous experience as a Service Manager, however, we're also very interested in hearing from experienced 2ICs and Senior Service Advisors who are ready to step up. You'll bring:
- Strong automotive dealership service experience
- Proven leadership or team coordination experience
- Excellent customer service and communication skills
- Strong commercial awareness and understanding of service KPIs
- The ability to lead, motivate and hold a team accountable
- Excellent organisational and problem-solving skills
- A professional and hands-on approach
- Confidence managing challenging customer situations
- A genuine desire to develop people and improve performance
Most importantly, you'll be someone who leads from the front, builds strong relationships and takes pride in delivering a high-performing Service Department. This is a fantastic opportunity to join an established Toyota dealership and take ownership of an important part of the business.
You'll have the opportunity to:
- Lead and develop an experienced Service team
- Make a genuine impact on departmental performance
- Build on your existing automotive leadership experience
- Step up into management with the support of an established dealership
- Develop your career within a respected automotive environment
- Work in a role where your ideas and leadership will be valued
Ready to step up? If you're an experienced Service Manager, or a Senior Service Advisor / 2IC ready for your next challenge, we'd like to hear from you.
Automotive Service Manager in Sydney employer: Hurstville Toyota
Hurstville Toyota is an exceptional employer that prioritises employee growth and development within a supportive and collaborative work culture. With a focus on customer experience and team performance, employees are encouraged to lead and innovate, making a meaningful impact in their roles. Located in Hurstville, this stable dealership offers a unique opportunity for automotive professionals to advance their careers while working alongside long-term staff and loyal clients.
