Front Office Manager

Competitive starting salary, annual salary review. Waterfront location in the heart of Port Lincoln, close to local shops, cafés and coastal attractions.

• One meal provided per rostered shift
• Free on site staff parking
• Free coffee and soft drink while at work

A rare opportunity at one of the Eyre Peninsula’s premier hospitality venues. Are you a passionate hospitality professional ready for an exciting new challenge? The Port Lincoln Hotel is offering a fantastic opportunity to join our team as Front Office Manager.

We’re looking for an enthusiastic and driven leader who is passionate about delivering exceptional customer service, developing a strong team culture and ensuring every guest enjoys a seamless and memorable stay. This is a highly visible, hands-on role, overseeing the Reservations Manager and Front Office team, while working collaboratively with other hotel departments. You’ll play an integral role in the overall success of the hotel.

This is a full-time, salaried position working five days per week, primarily daytime hours with occasional evenings. Flexibility for weekends and public holidays is required.

Tasks and Responsibilities:

• Reporting to the hotel manager, you will oversee the day-to-day operations of the front office, ensuring a seamless guest journey from reservation through to departure.
• You will lead, support and develop the front office team while maintaining high standards of service, efficiency and professionalism.
• Oversee reception and night audit operations, guest check-ins and check-outs, reservations and guest enquiries.
• Assist in the recruitment, onboarding, and training of new team members.
• Develop team rosters and manage staffing requirements to meet operational needs.
• Build and maintain strong relationships with existing clients.
• Actively seek leads for new business opportunities.
• Manage guest feedback and resolve complaints promptly and professionally.
• Oversee daily front office operations, including guest check-ins/outs, phone enquiries, and reservations for accommodation, events, and restaurant bookings.
• Coordinate and manage group bookings.
• Maximise revenue by ensuring the accuracy and completeness of reservations, including billing, deposits, special requests, and guest records.
• Collaborate effectively with other hotel departments.

To be successful in this role:

• Proven experience in a management role within a hotel or accommodation business is essential.
• Demonstrated leadership skills and the ability to motivate and develop a team.
• Exceptional organisational skills and the ability to prioritise.
• Excellent communication, interpersonal and problem-solving skills.
• The ability to thrive under pressure while maintaining high level service standards.
• Confidence with hotel property management systems, in particular RMS, reservations, groups and front office procedures.
• A sound understanding of hotel operations, occupancy and revenue management.

About the Company:

The Port Lincoln Hotel is a leader in hospitality and tourism on the Eyre Peninsula, welcoming visitors from all around the world. Proudly part of the Hurley Hotel Group, this is your opportunity to work for a dynamic family run business in a bustling regional location. The hotel features 111 rooms and suites with 24 hour reception, multiple dining facilities, a dedicated function floor, gaming lounge, bottle shop and bars. As a key hospitality destination in the region, the Port Lincoln Hotel offers a dynamic and rewarding environment to work in, with plenty of variety, a strong connection to the local community and the opportunity to be part of a team delivering memorable guest experiences.