Concierge Administration & Intake Officer in Newcastle

Concierge Administration & Intake Officer

Be the first point of contact for clients, referrers and visitors, delivering intake, referral and administrative support that connects people to the right care.

DUTIES

• Process referrals and guide clients through intake documentation and procedures across NDIS, Allied Health, Chronic Disease and Primary Mental Health services
• Process billing, invoicing, Medicare claims and payment reconciliation in line with program requirements
• Manage incoming calls, enquiries and appointment bookings, ensuring accurate, timely triage and follow-up
• Accurately enter and maintain client information in the client management system
• Provide broader administrative support to the Concierge team, including correspondence, filing and diary management

SKILLS & EXPERIENCE

• Certificate in Business Administration or equivalent relevant experience
• Sound experience providing high-level customer service and administrative support
• Experience with intake, initial service entry or engagement support
• Excellent communication, organisation and time-management skills with strong attention to detail
• Familiarity with clinical/medical software, billing procedures and MS Office; comfortable learning new systems
• Vaccinations as required in line with Hunter Primary Care policies
• Current NSW Working with Children Check clearance
• Recent or new (employer facilitated) Criminal History Check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.